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- Tasks: Guide customers through products and services while addressing their inquiries with empathy.
- Company: Join a dynamic team focused on exceptional customer experiences.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a difference by enhancing customer satisfaction and building strong relationships.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Fast-paced environment with plenty of room for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Provide step-by-step guidance to customers on products or services.
Respond to customer inquiries through various communication channels, including in person, phone, email and live chat.
Address customer feedback and concerns with empathy and professionalism.
Handle a high volume of customer contacts while maintaining quality service.
Identify common customer issues and suggest improvements to enhance the customer experience.
Sources, negotiates, and manages suppliers to acquire goods/services, ensuring quality, cost-effectiveness, and timely delivery for organizational needs.
Focusing on strategic purchasing, cost control, risk management, inventory oversight, and strong vendor relationships to support operations.
Generate, verify, and send accurate invoices to customers, incorporating correct rates, service details, and supporting documentation.
Maintain client billing information, update billing software, manage financial records, and ensure data accuracy.
Event management for internal and external events for both offsite and onsite.
Customer service executive employer: SCIENCE OF NUMBERS PTE. LTD.
Contact Detail:
SCIENCE OF NUMBERS PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service executive
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or in person, being clear and friendly is key. Try role-playing with a friend to get comfortable handling different customer scenarios.
✨Tip Number 3
Show your empathy! When discussing customer issues, share examples of how you've handled similar situations before. This will demonstrate your ability to connect with customers and resolve their concerns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer service executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in guiding customers and handling inquiries, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since you'll be interacting with customers through various channels, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would engage with our customers.
Emphasise Empathy and Professionalism: In your application, share examples of how you've addressed customer feedback with empathy. We want to see that you can handle concerns professionally, as this is key to enhancing the customer experience at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows us you're keen on joining the StudySmarter team!
How to prepare for a job interview at SCIENCE OF NUMBERS PTE. LTD.
✨Know the Products Inside Out
Make sure you’re familiar with the products or services the company offers. This will help you provide informed guidance during the interview and show that you’re genuinely interested in the role.
✨Practice Empathy in Responses
Since the role involves addressing customer feedback, practice responding to hypothetical customer concerns with empathy and professionalism. This will demonstrate your ability to handle real-life situations effectively.
✨Showcase Your Communication Skills
Prepare to discuss how you’ve successfully communicated with customers in various channels. Whether it’s through phone, email, or live chat, having examples ready will highlight your versatility and adaptability.
✨Highlight Your Organisational Skills
Given the need for managing suppliers and handling invoices, be ready to share examples of how you’ve maintained accuracy and organisation in previous roles. This will reassure them of your capability to manage high volumes of work efficiently.
