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For Companies At a Glance
- Tasks: Engage with customers and provide exceptional service in a vibrant retail environment.
- Company: Join the Science Museum Group, inspiring futures through science and engineering at the National Railway Museum.
- Benefits: Enjoy flexible hours, 27 days annual leave, health insurance, and discounts on exhibitions and shops.
- Why this job: Be part of a mission-driven team that values diversity and personal growth while working in a unique setting.
- Qualifications: Customer service skills are essential; retail experience is a plus but not mandatory.
- Other info: Fixed-term and permanent contracts available, with various shift patterns to suit your schedule.
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Do you enjoy providing great customer service? Are you interested in working in a truly unique visitor attraction in the heart of York?
About us and the role
Science Museum Group is here to inspire futures. We aim to grow visitor\’s \’science capital\’ and engagement with Science, Technology, Engineering and Maths.
As part of the Group, the National Railway Museum in York continues with the same mission of inspiring futures thanks to its iconic locomotives and an unrivalled collection of engineering brilliance. With the re-opening of Station Hall in September we are opening a new retail outlet and are looking for retail sales advisors to bring all our shops to life.
To help continue the experience our renowned galleries offer our diverse audiences, we are looking for Retail Sales Advisors to join us in the following shift patterns:
- Fixed Term contract until March 2028 – 14 hours per week – Saturday (09:45-17:15) & Sunday (09:45-17:15)
- Fixed Term contract until March 2028 – 14 hours per week – Monday (09:45-17:15) & Tuesday (09:45-17:15)
- Fixed Term contract until March 2028 – 21 Hrs – Wednesday (09:45-17:15), Thursday (09:45-17:15) & Friday (09:45-17:15)
- Permanent contract – 12 hours per week – Wednesday (11:00-16:30) & Thursday (09:45-17:15)
About you
We\’re keen to hear from candidates who are committed to delivering outstanding customer service and thrive in engaging, people-focused environments.
If you\’re someone who enjoys setting achievable goals, sharing specialist product knowledge, and building positive relationships both with customers and as part of a team, we\’d love to hear from you. We\’re looking for individuals who bring motivation, flexibility, and a values-led approach, especially those committed to contributing to an open and inclusive organisation.
While it\’s not essential, it would be beneficial if you also have experience in a bustling retail setting, visual merchandising, till work, or working in a visitor attraction or cultural heritage environment.
Don\’t feel you meet all the criteria? We welcome you to apply even if your experience doesn\’t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under \’Attachments\’ on the vacancy listing on our website for more details about the role and the application process or click \’Apply Online\’ to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you\’ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We\’re a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave (full time equivalent) in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group\’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
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Retail Sales Advisor (Part Time) employer: Science Museum Group
Contact Detail:
Science Museum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with the National Railway Museum and its offerings. Understanding the unique aspects of the museum and its collections will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or online. Be prepared to share examples of how you've successfully handled customer queries or complaints in previous roles, as this will highlight your suitability for the position.
✨Tip Number 3
Network with current or former employees of the Science Museum Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Retail Sales Advisor role.
✨Tip Number 4
Be flexible with your availability. Since the role requires specific shift patterns, showing that you can accommodate different schedules will make you a more attractive candidate to the hiring team.
We think you need these skills to ace Retail Sales Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Science Museum Group is looking for in a Retail Sales Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and retail. Emphasise any previous roles where you engaged with customers, handled transactions, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your interest in working at the National Railway Museum. Mention specific experiences that demonstrate your ability to thrive in a people-focused environment.
Showcase Transferable Skills: If you don’t meet all the criteria, highlight your transferable skills in your application. Explain how your background can contribute to the role, even if it’s from a different industry or setting.
How to prepare for a job interview at Science Museum Group
✨Showcase Your Customer Service Skills
Since the role focuses on delivering outstanding customer service, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight your ability to engage with customers and resolve issues effectively.
✨Demonstrate Your Passion for Science and Culture
Express your enthusiasm for working in a visitor attraction like the National Railway Museum. Share any personal experiences or interests related to science, technology, engineering, or maths that could resonate with the museum's mission.
✨Emphasise Teamwork and Flexibility
The role requires collaboration with colleagues, so be ready to discuss your experience working in teams. Mention how you adapt to different situations and support your teammates, especially in a bustling retail environment.
✨Prepare Questions About the Role
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how the museum engages with its visitors. This shows your genuine interest in the position.
