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- Tasks: Lead daily operations and ensure a fantastic experience for visitors at the Science Museum Park.
- Company: Join the Science Museum Group, a leader in sustainability and cultural preservation.
- Benefits: Enjoy 27 days annual leave, health insurance, career growth support, and great discounts.
- Why this job: Be part of a mission-driven team inspiring future generations in a unique environment.
- Qualifications: Experience in customer service and operational management; UK Driving Licence required.
- Other info: Open to diverse backgrounds; transferable skills are welcomed.
The predicted salary is between 28800 - 43200 £ per year.
Do you have good experience in customer service, along with experience in handling operational issues including incident control?
About us
The Science and Innovation Park (SIP) in Wroughton is part of the Science Museum Group (SMG). The 545-acre site plays a vital role in the Group's sustainability activities and is surrounded by the stunning Wiltshire countryside, with lots of wildlife to spot around the site. It also hosts a range of commercial activities, including storage for the cultural sector, space for research and development projects, renewable energy generation and more. The Park is beginning to welcome members of the public and school visits as well as researchers and sector colleagues to view the collection, generating income and helping us to care for the collection for future generations.
To support this work, we are now looking for a full-time, permanent Duty Manager to join the team.
About the role
As Duty Manager, you will be responsible for delivering a fantastic experience for our visitors, colleagues and stakeholders who use the Park. You will be the site-based, operational manager supporting daily operations, using your experience and resourcefulness to manage activities at the Park and provide a response to a range of issues. You'll be supported by our Security and Estates Teams to ensure that the Park runs safely and effectively. You will be able to operate independently too, developing, managing and reporting on operational KPIs and service standards. You will manage incident response to keep our people and our collections safe, you'll work with teams across the site to facilitate events and visitor access and make sure that operational resources are in place and well managed, including the vehicle fleet.
About you
With experience of working in a busy operational environment, you will be an effective communicator, able to lead by example and manage and support individuals. You will bring a positive, solutions-focused approach, using your initiative to manage the site and ensure that visitor safety is at the forefront of all decision making. You will have a good understanding of health and safety, with the ability to identify hazards, potential issues and respond appropriately. Due to the nature and scale of the Park, a UK Driving Licence is required in order to navigate the site effectively.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
What we offer
- Working with a world-leading museum group that offers access to truly unique environments and collections.
- Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.
Duty Manager employer: Science Museum Group
Contact Detail:
Science Museum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the Science Museum Group's mission and values. Understanding their commitment to sustainability and community engagement will help you align your responses during interviews, showcasing how your experience can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've handled operational challenges in the past. This will demonstrate your ability to manage incidents effectively and ensure visitor safety, which is crucial for the Duty Manager role.
✨Tip Number 3
Network with current or former employees of the Science Museum Group. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, giving you an edge in your application.
✨Tip Number 4
Prepare to discuss your understanding of health and safety regulations relevant to the role. Being able to articulate how you would identify and mitigate potential hazards will show that you're proactive and ready to take on the responsibilities of a Duty Manager.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Duty Manager position. Highlight your relevant experience in customer service and operational management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your leadership abilities, incident management experience, and understanding of health and safety protocols.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the Science Museum Group. Use specific examples from your past experiences to demonstrate how you can contribute to delivering an exceptional visitor experience.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Science Museum Group
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll need to deliver an exceptional experience for visitors. Be prepared to discuss specific examples of how you've handled customer service challenges in the past and how you ensured satisfaction.
✨Demonstrate Operational Experience
Highlight your experience in managing operational issues, especially incident control. Prepare to explain how you've successfully navigated similar situations and what strategies you employed to maintain safety and efficiency.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to discuss how you've led teams or managed conflicts in previous positions.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety regulations relevant to the role. Be ready to discuss how you've identified hazards in the past and the steps you've taken to mitigate risks, ensuring the safety of both staff and visitors.
