Logistics Operations Manager (12-month Maternity cover) in Blackburn

Science In Sport Group is a world leader in sports and performance nutrition. We have two highly regarded brands; SiS and PhD Nutrition. This role will be a key part of our global operations strategy to deliver a world-class experience for every customer and partner.

As part of the wider Customer Experience and Operations team, you will be responsible for managing the end-to-end movement of goods across our global network, ensuring products are delivered efficiently, compliantly, and on time across all territories including UK, EU, US, and emerging international markets. This is a fast-paced role requiring strong organisational capability, commercial awareness, and the ability to manage multiple stakeholders and priorities simultaneously.

Success in this role depends on proactively identifying operational risks, resolving logistical challenges quickly, and continuously improving global supply chain performance to support business growth.

Contract: 12-month fixed-term contract

Salary: Up to £55,000 per annum

Working Hours: 9am - 5.30pm, Monday - Friday

Location: Blackburn

Benefits:

• On-site gym
• Cycle to work scheme
• Product discount
• Birthday day off
• Pension - employer contribution at 4%

Your 4 most important responsibilities:

• Global Logistics & Distribution Management: You will lead the coordination and performance of our global logistics operation, ensuring products move efficiently across multiple regions, warehouses, and delivery partners.
• Operational Performance & Carrier Management: You will be responsible for driving operational excellence across logistics partners, warehouses, and distribution networks.
• Escalation & Issue Resolution: You will take ownership of operational escalations, ensuring issues are resolved quickly and with minimal customer or commercial impact.
• Continuous Improvement & Strategic Projects: You will continuously identify opportunities to improve operational efficiency, visibility, scalability, and cost-to-serve across the global logistics network.

Accountability – what you are responsible for delivering:

• OTIF Accountability: You will be accountable for maintaining strong OTIF (On Time In Full) performance across all channels and territories.
• Freight & Logistics Cost Management: You will manage freight and operational costs while balancing service performance and customer expectations.
• Global Compliance & Customs Responsibility: You will ensure all international shipping and customs activities remain compliant with regional regulations and operational requirements.
• Inventory Flow & Operational Visibility: You will oversee the efficient movement and visibility of stock throughout the supply chain.

Capability - the skills and behaviours required to do this job well:

• Operational Leadership: This role requires a strong operational leader who can bring structure, clarity, and control to a fast-moving global environment.
• Problem-Solving Capability: You will demonstrate strong problem-solving capability, managing operational challenges with pace, accuracy, and commercial awareness.
• Communication & Collaboration: Strong communication and collaboration skills are essential in this role.
• Data Analysis & Operational Insight: You will use operational data and reporting to drive informed decision-making and continuous improvement.

Performance – how you will know you are doing a great job:

• OTIF Performance: Strong OTIF performance will demonstrate the effectiveness and reliability of the logistics operation.
• Freight Cost Efficiency: Freight Cost Efficiency will measure your ability to balance operational spend with service quality.
• Inventory & Stock Flow Accuracy: Effective inventory management and stock flow accuracy will be key indicators of operational control.
• Carrier & Partner Performance: The performance of logistics partners and carriers will reflect your ability to build strong operational relationships.

Attributes – experience and mindset that will enable you to do well in this role:

• Customer-Centric Mindset: You understand that logistics plays a critical role in the overall customer experience.
• Commercial Acumen: You will bring strong commercial awareness, understanding the balance between operational efficiency and service performance.
• Collaborative Approach: You will work collaboratively across departments and regions.
• Strategic Thinking: You will demonstrate the ability to think strategically about the future of the logistics operation.

Science in Sport Group is an equal opportunity employer; we value diversity and strive to cultivate an inclusive workplace.