At a Glance
- Tasks: Welcome visitors and ensure a seamless experience across our three sites.
- Company: Join Science Creates, a vibrant Deep Tech ecosystem in Bristol.
- Benefits: Enjoy 25 days holiday, annual salary reviews, and health support.
- Other info: Opportunities for personal growth and career progression await you.
- Why this job: Be part of a friendly team making a real impact on startups.
- Qualifications: Great communication skills, attention to detail, and a proactive attitude.
The predicted salary is between 23850 - 29150 £ per year.
About us: Founded in 2015 by exited entrepreneurs, Science Creates is a Deep Tech ecosystem supporting scientists and engineers to turn breakthrough discoveries into successful businesses improving the health of people and the planet. Science Creates provides specialised lab space, investment, training and community support for startups from early-stage through to scale-up. Through its independent charity and public events, it inspires the next generation of scientists and entrepreneurs. Since 2015, the ecosystem has supported more than 150 startups, which have raised over £350 million.
The Role: Are you a cheerful, energetic and organised individual with a great eye for detail who enjoys meeting people and creating a welcoming environment? Are you keen to support an impactful and rapidly growing company in Bristol? This is a fantastic opportunity for a responsible, reliable and enthusiastic team player to become an integral part of our Front of House team. As a Front of House Assistant, you’ll be reception-based, helping to ensure our visitors, members and guests receive a warm and professional welcome whilst supporting the wider Front of House operation across our 3 sites.
While reception will be your main base, you’ll move between the sites as required, helping members and visitors, supporting events, handling deliveries and administration, and making sure our spaces are always ready and well presented. You’ll be trained on our internal systems, processes and ways of working, giving you the confidence and knowledge to provide Front of House support across any of our three sites when required. We’re looking for someone who is energetic, proactive and eager to get involved, with a great eye for detail and the ability to think ahead. You’ll regularly look at the calendar and booking system to understand what’s happening across the sites, anticipate what needs to be prepared and assist the Events Coordinator to make sure everything is ready, both in advance and on the day.
Please note that due to the nature of this role we are unable to offer flexible or hybrid working arrangements.
Main duties include:
- Warmly welcoming visitors to the building & ensuring a seamless experience
- Emailing members, suppliers and visitors
- Receiving and distribution of mail and deliveries
- Ordering & stock control of supplies e.g. coffee, tea, milk, snacks, stationery etc.
- Ensuring all communal areas are in good order
- Meeting room & associated catering bookings
- Assisting with event set up and delivery
- Supporting the wider team with ad-hoc tasks and projects as required
What you need to bring to the role of Front of House Assistant:
- Reliability
- Organisation & great attention to detail
- Great communication skills
- Care for the experience of customers
- A vibrant and energetic attitude
- Enthusiasm and confidence to talk to new people
- Flexibility and willingness to cover across our 3 sites as required (all within walking distance of each other)
- Independence with the ability to take initiative
- Proficiency in IT, plus open to learning new systems & software
What we'll offer in return:
- A friendly and progressive working environment where personal and professional development is supported.
- Real opportunities for continuous learning and career progression as the company grows
- 25 days holiday per year (increasing by 1 day each year up to 30 days) in addition to bank holidays
- Annual salary reviews
- A stylish, modern work environment with a fun and welcoming team
- 3% employer pension contribution with pension salary sacrifice options
- Cycle to work scheme
- Free on-site parking
- 24/7 free access to health & wellbeing support through our health app
- Community socials and annual team days
What next? If you’re ready to help us deliver an exceptional front of house experience, please submit an online application, including a CV and Cover Letter, outlining your skills and suitability for the role.
At Science Creates we are open, respectful, and inclusive. We believe in the power of diversity and strongly encourage applicants from all parts of society. Our focus is purely on your experience and skills.
If you would like to speak to a member of the Science Creates team before applying, then just drop us an email at (url removed).
Advert closes: 5th October 2026
Interviews: Held in person on the 13th and 16th of October 2026
Start date: 1st December 2026, with some flexibility.
Front of House Assistant employer: Science Creates Services Ltd
Science Creates is an exceptional employer that fosters a friendly and progressive work environment, perfect for those looking to grow in their careers. With a strong focus on personal and professional development, employees enjoy real opportunities for continuous learning, generous holiday allowances, and a vibrant team culture in the heart of Bristol. The company also offers unique benefits such as a cycle to work scheme, free health and wellbeing support, and community events, making it an attractive place for individuals eager to contribute to impactful projects while enjoying a supportive workplace.
Contact Details:
Science Creates Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Science Creates Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Science Creates Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Science Creates Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Science Creates Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Science Creates Services Ltd!
How to prepare for a job interview at Science Creates Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
