At a Glance
- Tasks: Support major companies in Asia with SBTi standards and target validation processes.
- Company: Join a leading organisation focused on sustainability and customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous learning and collaboration.
- Why this job: Make a real difference by helping influential companies achieve their sustainability goals.
- Qualifications: Fluency in Mandarin and/or Japanese, strong communication skills, and customer support experience.
The predicted salary is between 50000 - 60000 € per year.
Location: UK (preferred) or Europe (Spain, France)
Language Requirements: Fluency in Mandarin and/or Japanese
Apply by: Friday 29 May 2026
Job Purpose and Background
The SBTi is seeking a Key Account Support Manager to help SBTi Services customers across the globe, concentrating on companies based in Asia. This role will focus on supporting the world’s largest and most influential companies seeking subject matter expertise relating to the target validation process and the application of SBTi standards.
This position will be critical to improving the customer experience for companies interacting with SBTi Services, providing clarity on technical queries such as target updates, engaging their suppliers, application of sector standards, or bioenergy accounting.
This role will include proactive engagement and outreach, as well as reactive support, in addition to supporting ongoing supplier engagement initiatives, including delivering webinars and developing new resources.
The Global Key Account Support Manager should expect to spend approximately:
- 70% of their time communicating with key account companies via calls and email
- 20% of time consolidating feedback and working on wider initiatives to improve the customer experience
- 10% of the time on continuing education as SBTi standards and validations evolve
This position will report to the Head of Customer Experience within the Services department, based in London, UK. They will also closely collaborate with the Target Validation, Target Operations and Strategy.
Global Key Account Support Manager - Asia Focus employer: Science Based Targets initiative
At SBTi, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to engage with leading global companies in sustainability efforts. Located in the vibrant UK or Europe, our team enjoys a dynamic environment where meaningful contributions are valued, making it an ideal place for those passionate about driving impactful change.
Contact Detail:
Science Based Targets initiative Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Key Account Support Manager - Asia Focus
✨Tip Number 1
Network like a pro! Reach out to professionals in your field on LinkedIn or at industry events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your skills relevant to the Global Key Account Support Manager role.
✨Tip Number 3
Showcase your language skills! If you’re fluent in Mandarin or Japanese, make sure to mention this in conversations and interviews. It’s a huge plus for roles focusing on Asia, and we want you to stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly shows your enthusiasm for the position. Let’s get you that job!
We think you need these skills to ace Global Key Account Support Manager - Asia Focus
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Global Key Account Support Manager. Highlight your experience in customer support, especially with key accounts, and any relevant language skills like Mandarin or Japanese.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved customer experiences in the past and your understanding of SBTi standards.
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong written and verbal skills. Use clear and concise language, and don’t forget to proofread!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role as quickly as possible.
How to prepare for a job interview at Science Based Targets initiative
✨Know Your Stuff
Make sure you’re well-versed in SBTi standards and the target validation process. Brush up on technical queries related to bioenergy accounting and sector standards, as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with key account companies, practice articulating your thoughts clearly. Prepare examples of how you've effectively engaged with clients or stakeholders in the past, especially in a multicultural context.
✨Demonstrate Proactivity
Be ready to discuss how you’ve taken initiative in previous roles. Think of instances where you’ve proactively improved customer experiences or developed resources that benefited your team or clients.
✨Cultural Awareness is Key
Given the Asia focus, it’s crucial to show your understanding of cultural nuances. If you speak Mandarin or Japanese, be prepared to demonstrate your language skills and discuss how you’ve navigated cross-cultural interactions in your work.
