At a Glance
- Tasks: Deliver top-notch customer service and support to clients worldwide.
- Company: Join a global leader in power system protection with a purpose-driven culture.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Be part of a team that values innovation and continuous improvement.
- Why this job: Make a real-world impact while helping customers solve challenging problems.
- Qualifications: 2+ years of customer service experience and a degree in business or related field.
The predicted salary is between 40500 - 49500 £ per year.
Join a global leader in power system protection
Schweitzer Engineering Laboratories (SEL) , we design and manufacture technology that makes electric power safer, more reliable, and more economical . Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking.
Guided by our
Values, Principles of Operations, and World Class Manufacturing philosophy , SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally.
The Opportunity
We are looking for a
Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service.
Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer.
If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team.
- What You’ll Do
- Provide world-class customer care to both internal and external customers.
- Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
- Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
- Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
- Own customer feedback tracking and driving to customer satisfaction.
- Initiate process improvement suggestions and lead in implementation.
- Other duties as assigned.
What You Bring
- Minimum 2 years of customer service experience
- Degree in business or related field or related operations experience
- Languages: Advanced English - additional languages is a plus
- ERP or CRM tools experienceociate ops?? The last is malformed. Let's correct the last bullet's closing tag.
- #J-18808-Ljbffr
Customer Service Specialist in Reading employer: Schweitzer Engineering Laboratories (SEL)
At SEL, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation meets collaboration. Our Reading and Stafford offices provide a supportive culture that fosters professional growth through developmental programs and competitive benefits, including generous pension contributions and wellness initiatives. Join us to make a meaningful impact in the power systems industry while enjoying a fulfilling career with opportunities for continuous learning and advancement.
Contact Details:
Schweitzer Engineering Laboratories (SEL) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Schweitzer Engineering Laboratories (SEL). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Schweitzer Engineering Laboratories (SEL) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Schweitzer Engineering Laboratories (SEL):Your cover letter is your chance to shine! Tell us why you want to work at Schweitzer Engineering Laboratories (SEL) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Schweitzer Engineering Laboratories (SEL)!
How to prepare for a job interview at Schweitzer Engineering Laboratories (SEL)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
