At a Glance
- Tasks: Lead luxury hotel operations and enhance guest experiences across the UK.
- Company: Join a growing luxury hospitality brand with a focus on excellence.
- Benefits: Autonomy in shaping strategy, competitive salary, and career development opportunities.
- Other info: Exciting opportunity for passionate leaders to influence the future of luxury hospitality.
- Why this job: Make a real impact in luxury hospitality and develop high-performing teams.
- Qualifications: Experience in multi-site hotel operations and strong leadership skills required.
The predicted salary is between 59400 - 72600 £ per year.
Location
Scotland (National Travel Required)
Lead the future of luxury hospitality.
We are seeking an exceptional
Head of Operations to join our senior leadership team and oversee the operational performance of a growing portfolio of luxury and upscale hotels across the UK.
This is an outstanding opportunity for an experienced hospitality leader who thrives on improving performance, developing high-performing General Managers and delivering memorable guest experiences.
Reporting directly to the Managing Director, you will play a pivotal role in shaping operational strategy, driving commercial success and ensuring every hotel consistently delivers exceptional standards.
A significant focus of the role will be enhancing Food & Beverage performance across the portfolio while supporting hotel leadership teams to achieve outstanding financial and guest satisfaction results.
The Opportunity
As Head of Operations, you will provide strategic leadership across a diverse portfolio of premium hotels, working closely with General Managers and Executive Teams to maximise operational performance, profitability and service excellence.
You will be a highly visible leader, spending time within the hotels coaching teams, identifying opportunities for improvement and ensuring operational standards remain industry leading.
- What You'll Be Responsible For
- Operational Leadership
- Lead operational performance across a portfolio of luxury hotels.
- Coach and support General Managers to achieve exceptional business results.
- Drive consistency in operational standards and guest experience.
- Identify opportunities to improve profitability, productivity and efficiency.
- Support hotel openings, acquisitions and strategic projects.
- Champion continuous improvement across the portfolio.
- Food & Beverage Leadership
Food & Beverage is a key strategic priority for this role.
You'll be responsible for
- Developing and delivering the Group F&B strategy.
- Improving restaurant, bar and events performance.
- Driving profitability and guest satisfaction.
- Working alongside Executive Chefs and F&B leaders to enhance concepts and service.
- Reviewing menus, pricing and commercial performance.
- Maximising beverage sales and revenue opportunities.
- Sharing best practice across multiple hotels.
- Commercial & Financial Performance
You'll take ownership of delivering strong commercial results by
- Driving EBITDA and GOP performance.
- Reviewing monthly financial performance with General Managers.
- Improving labour productivity and payroll efficiency.
- Supporting budgeting and forecasting.
- Identifying new revenue opportunities.
- Analysing key operational and financial KPIs.
- Guest Experience
- Champion exceptional guest service.
- Drive improvements in guest satisfaction and online reputation.
- Ensure rapid resolution of guest concerns.
- Embed a culture of service excellence throughout the portfolio.
- Leadership & People
- Inspire and develop General Managers and senior operational leaders.
- Support succession planning and talent development.
- Recruit and develop future leaders.
- Build a high-performance culture based on accountability and collaboration.
About You
You'll already be operating in a senior multi-site hotel leadership role and have a genuine passion for luxury hospitality.
You'll bring
- Significant multi-site hotel operations experience.
- Experience within luxury four or five-star hotels.
- A strong Food & Beverage background.
- Proven success improving commercial performance.
- Excellent financial and commercial acumen.
- Experience leading and developing General Managers.
- Outstanding communication and leadership skills.
- A hands-on approach with the ability to influence at every level.
- We'd Love to See
- Experience within both branded and independent hotels.
- Hotel openings or acquisition experience.
- Hospitality Management qualification.
- IOSH or NEBOSH qualification.
- Revenue Management knowledge.
Why Join Us?
This is an exciting opportunity to influence the future direction of a growing luxury hospitality business.
You'll enjoy the autonomy to shape operational strategy, develop talented hotel leaders and deliver meaningful improvements across a portfolio of outstanding properties.
If you're passionate about luxury hospitality, operational excellence and building high-performing teams, we'd love to hear from you.
Apply today and help shape the next chapter of one of the UK's leading luxury hotel portfolios.
Head of Operations in London employer: Schulte European Group
Join a leading luxury hospitality company that values operational excellence and guest satisfaction. With a strong focus on employee development, you will have the opportunity to inspire and mentor General Managers while shaping the future of our premium hotel portfolio across Scotland. Our collaborative work culture encourages innovation and continuous improvement, making it an ideal environment for passionate hospitality leaders looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Schulte European Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Schulte European Group
Don't be shy about reaching out to Schulte European Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Schulte European Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Schulte European Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
