At a Glance
- Tasks: Join our team to provide top-notch customer service via social media, phone, and email.
- Company: Schuh is a leading retailer known for exceptional customer service and a vibrant work culture.
- Benefits: Enjoy flexible part-time hours with evening and weekend shifts available.
- Other info: Full training provided at our Livingston Head Office; travel required.
- Why this job: Be part of a dynamic team where your positivity and enthusiasm can shine and make a difference.
- Qualifications: We're looking for confident, hardworking individuals with a passion for great customer service.
We’re looking for friendly, motivated people to join our Customer Experience Teamat our Head Office in Livingstonon a permanent part-time basis.
We have evening and weekend shifts available on a part-time basis. We are looking for evening shifts from 4pm-8pm, Friday full days, Saturdays 10am-5pm and Sundays 11am-5pm. Our current opening hours are 8am until 8pm Monday to Friday, 9:30-5 Saturday and 10:30-5 on Sunday and these will extend over peak periods.
The schuh Customer Experience department is a fast-paced, fun and very customer focused. We believe every customer should leave us thinking WOW! We believe we lead the way with our customer service effort and this is what sets us apart.
You’ll receive full training in the office, so you’ll need to be able to travel to our Livingston Head Office.
What we’re looking for:
- Someone positive, enthusiastic and genuinely passionate about great customer service.
- A confident, hardworking team player.
- Honest, reliable people who enjoy helping others.
- Someone who communicates well, who’s happy to get involved and help wherever needed.
What you’ll be doing:
- Helping customers who want to buy something or need support — always treating them as individuals.
- Responding to customer queries across social media platforms, including WhatsApp.
- Chatting with customers through our text chat service.
- Handling customer enquiries via phone and emailin a friendly, professional way.
- Supporting our High Street storeswith any questions or issues they have.
About schuh:
- At schuh we are the ‘Same but different’.
- By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
- This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
- We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
Customer Experience Team Member in Livingston employer: schuh limited
Schuh Limited is an excellent employer that prioritises a supportive and inclusive work culture, making it an ideal place for individuals looking to grow in the customer service field. With flexible part-time shifts available during evenings and weekends, employees benefit from comprehensive training and a strong emphasis on teamwork, ensuring that everyone feels valued and empowered to deliver exceptional customer experiences. Located at the Head Office in Livingston, the company fosters a vibrant atmosphere where personal development and career progression are encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Team Member in Livingston
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what makes us unique will help you convey your enthusiasm for providing exceptional customer experiences during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries through various platforms like social media and phone. Being able to demonstrate your ability to engage effectively with customers will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you've successfully collaborated with others. We value individuals who can work well within a team, so highlighting this in conversations can make a positive impression.
✨Tip Number 4
Be prepared to share examples of how you've handled challenging customer situations in the past. This will demonstrate your problem-solving abilities and your commitment to ensuring every customer leaves satisfied.
We think you need these skills to ace Customer Experience Team Member in Livingston
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what the Customer Experience Team Member role entails. Highlight the key responsibilities and required skills, such as effective communication and a passion for customer service.
Tailor Your CV:Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences where you demonstrated positivity and teamwork.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and why you believe you would be a great fit for their team.
Proofread Your Application:Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at schuh limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with the company's values.
✨Demonstrate Teamwork Skills
Since the role requires effective communication and teamwork, be prepared to discuss your experiences working in a team. Highlight situations where you collaborated successfully with others to achieve a common goal.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Think about potential challenges you might face in the role and prepare thoughtful responses that showcase your problem-solving skills and ability to treat customers fairly.
✨Familiarise Yourself with Social Media Platforms
As the role involves engaging with customers through social media, it’s beneficial to have a good understanding of platforms like WhatsApp. Be ready to discuss how you would use these tools to enhance customer interactions and provide support.
