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- Tasks: Join our team to provide top-notch customer service via social media, phone, and email.
- Company: Schuh is a leading retailer known for exceptional customer service and a vibrant work culture.
- Benefits: Enjoy flexible part-time hours with evening and weekend shifts available.
- Why this job: Be part of a dynamic team where your positivity and enthusiasm can shine and make a difference.
- Qualifications: We're looking for confident, hardworking individuals with a passion for great customer service.
- Other info: Full training provided at our Livingston Head Office; travel required.
1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK
Job Description
Posted Monday 18 August 2025 at 01:00 | Expires Tuesday 26 August 2025 at 00:59
We have the opportunity for Temporary Full-Time staff to join our Customer Experience Team at our Head Office in Livingston.
The schuh customer experience department is a fast paced environment where the customer always comes first. We believe every customer should leave us thinking WOW!
As a company we lead the way with our customer service effort and believe this is what sets us apart from others. So if this is something you are interested in, full training will be provided – we want to hear from you!
The Person:
·We\’re looking for someone with positivity, enthusiasm and a passion for great customer service.
·We need people to work and communicate effectively as part of a team.
·We are always looking for confident and hardworking individuals.
·Genuine and honest people will excel with us.
The Role:
·Customers can contact us if they want to buy something or if they have a problem. In either case we treat every customer with a sense of fairness and individuality. You will be expected to:
·Deal with service related queries through various social media platforms including WhatsApp.
·Effectively engage with customers via our video and text chat services.
·Deal efficiently and professionally with customers via phone and email.
·Help our high street stores with any problems or queries.
Extensive training is completed in the office therefore candidates must be able to travel to our Livingston Head Office.
About schuh –
At schuh we are the ‘ Same but different ’.
By embracing diversity and promoting inclusivity, we aim to empower our people to be fiercely and unapologetically themselves.
This means you will support our commitment to diversity, equality and inclusion, and ensure that colleagues and customers from all backgrounds, beliefs and communities are treated fairly.
We are committed to providing reasonable adjustments to support disabilities or health conditions. Please let our talent team know of any adjustments needed during the hiring process.
1 Neilson Square, Deans Industrial Estate, Livingston EH54 8RQ, UK
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Customer Experience Team Member employer: schuh limited
Contact Detail:
schuh limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Team Member
✨Tip Number 1
Familiarise yourself with our company values and customer service philosophy. Understanding what makes us unique will help you convey your enthusiasm for providing exceptional customer experiences during any interactions.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries through various platforms like social media and phone. Being able to demonstrate your ability to engage effectively with customers will set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork skills by discussing past experiences where you've successfully collaborated with others. We value individuals who can work well within a team, so highlighting this in conversations can make a positive impression.
✨Tip Number 4
Be prepared to share examples of how you've handled challenging customer situations in the past. This will demonstrate your problem-solving abilities and your commitment to ensuring every customer leaves satisfied.
We think you need these skills to ace Customer Experience Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Customer Experience Team Member role entails. Highlight the key responsibilities and required skills, such as effective communication and a passion for customer service.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences where you demonstrated positivity and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and why you believe you would be a great fit for their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at schuh limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with the company's values.
✨Demonstrate Teamwork Skills
Since the role requires effective communication and teamwork, be prepared to discuss your experiences working in a team. Highlight situations where you collaborated successfully with others to achieve a common goal.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Think about potential challenges you might face in the role and prepare thoughtful responses that showcase your problem-solving skills and ability to treat customers fairly.
✨Familiarise Yourself with Social Media Platforms
As the role involves engaging with customers through social media, it’s beneficial to have a good understanding of platforms like WhatsApp. Be ready to discuss how you would use these tools to enhance customer interactions and provide support.