Head of Client Group Technology in London

We are seeking an experienced senior Technology leader with a strong track record of leading complex technology delivery within large, global financial services organisations. This individual will combine delivery leadership with genuine platform literacy, particularly across the Salesforce ecosystem and sales enablement technologies such as Seismic and will bring the judgement and credibility needed to operate at a senior level across business and technology stakeholders.

You will take accountability for delivery outcomes across multiple cross-functional teams, shaping priorities, challenging constructively and maintaining momentum in a fast-moving, vendor-rich environment. You are equally effective coaching teams, managing governance and navigating senior stakeholder relationships. You understand that CRM and content enablement platforms in asset management sit at the intersection of commercial, regulatory and operational priorities, and you bring enough domain awareness to ensure delivery decisions reflect that context.

Above all, you are pragmatic. You adapt your approach to context, prioritise what delivers the most value, and recognise that sustained delivery depends on both mindset and discipline.

The Client Group Technology team sits within the Asset Management Platform (AMP), a global technology change and delivery organisation responsible for delivering the platforms that underpin Schroders’ investment, client, operational and data capabilities. Client Technology is responsible for all platforms associated with client relationship management and client engagement, with a strong emphasis on the Salesforce ecosystem (including Sales Cloud, Service Cloud and Financial Services Cloud) and the Seismic Enablement Cloud for sales content management, personalisation and distribution.

The team delivers across a portfolio that includes CRM continuous improvement, data enablement (first-party data capture, upstream and downstream integration), sales content enablement, RFP and DDQ AI enablement, and digital distribution, spanning both Public and Private Markets businesses.

What you’ll do

• Define and own the strategic direction of the Client Group Technology platform, ensuring alignment to business priorities across public and private market business lines.
• Drive a cohesive strategy to align business and technology, placing data and AI at the core of the platform to enable convergence, simplify operating models, and deliver scalable, value-driven outcomes across Group Operations.
• Lead the evolution of a platform-centric architecture underpinned by Salesforce as the core CRM infrastructure, driving standardisation, reuse, and simplification across core capabilities to improve scalability, resilience, and cost efficiency.
• Establish and embed a process-driven operating model, ensuring consistent, well-governed delivery across the full lifecycle—from design through to build, run, and continuous optimisation.
• Deliver measurable business outcomes, enabling efficient, scalable operational processes and improving end-to-end performance across the Client Group Technology Platform.
• Partner with senior business stakeholders, acting as a trusted advisor to shape demand, prioritise investment, and ensure technology delivery is fully aligned to business strategy.
• Drive disciplined platform governance, including adherence to Global Technology policies and standards (e.g. SDLC, architecture governance), as well as investment prioritisation, risk management, and delivery assurance across a complex application landscape.
• Own and manage a significant technology budget of circa £30m, ensuring effective allocation of investment, strong financial governance, and clear linkage between spend and business value.
• Lead, develop, and provide strategic oversight to a large, platform-aligned organisation of circa 50 technology professionals, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Leverage data, AI, and emerging technologies to unlock new capabilities, enhance transparency, and improve decision-making.

The knowledge and experience you need

• Extensive senior leadership experience within technology in a global asset management or financial services environment, with a proven track record of delivering complex, business-critical platforms.
• Demonstrable experience defining and executing platform strategies, including the adoption of platform-centric architecture approaches to drive standardisation, simplification, and scalability across large technology estates.
• Strong understanding of end-to-end Client lifecycle processes, with experience embedding process-driven operating models that deliver consistent, well-governed outcomes across design, delivery, and run.
• Deep understanding of modern marketing technology ecosystems, including content management, marketing automation, personalisation, analytics and campaign execution platforms, and how they can be leveraged to drive client acquisition, engagement and retention at scale.
• Experience defining and executing digital product strategies that combine customer insight, behavioural analytics, data and AI to optimise digital journeys, improve conversion and engagement metrics, and deliver differentiated client experiences across global markets.
• Experience driving business and technology alignment at scale, using data underpinned by SnowFlake and AI as core enablers to support decision-making, operational efficiency, and transformation outcomes.
• Deep knowledge of modern architecture principles and enterprise platforms, including cloud-native architectures, API and event-driven design, data platforms, and integration patterns.
• Experience of delivering business value through Salesforce, with an understanding of its role in enabling and supporting end-to-end Client lifecycle capabilities.
• Proven experience leading large, globally distributed technology organisations, including organisational design, leadership team development, and scaling high-performing teams.
• Strong financial and commercial acumen, with experience managing significant technology budgets, investment prioritisation, and delivering measurable value from spend.
• Experience operating within mature governance frameworks, including adherence to SDLC disciplines, architecture governance, and risk management practices across complex environments.
• Excellent stakeholder management and influencing skills, with the ability to engage, challenge, and align senior business and technology leaders, including COO-level stakeholders.
• Experience leveraging emerging technologies, including SnowFlake as the firms enterprise data platform, AI to drive innovation and improve operational outcomes.

What you’ll be like

You are a strategic, outcome-driven technology leader who thrives in complex environments and is passionate about aligning business and technology to deliver meaningful impact. You bring a strong platform and architectural mindset, coupled with a disciplined, process-driven approach to execution. You are confident operating at senior levels, able to influence, challenge, and build trusted relationships across business and technology. As a leader, you take ownership, set clear direction, and build high-performing teams, while actively fostering a supportive and inclusive culture that develops and nurtures the workforce of the future across a combined technology and operations environment, driving accountability, simplicity, and continuous improvement.

We recognise potential, whoever you are. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.