Transaction Services Lead Analyst 1 in Horsham

We’re looking for someone to join our Trade Operations Oversight team, to perform daily oversight of the functions undertaken by our key strategic business partners, ensuring they are delivered to a high standard, and assisting in the implementation of projects and service improvements. You will be responsible for daily quality control of all trade operations activities from confirmation through to settlement for our equities, fixed income, FX, unit trust and repo products, alongside the resolution of trade related overdrafts, interest claims, CSDR charges and stock/cash reconciliation breaks. As such you will become a cross product SME for multiple functions.

You will act as an escalation point for service issues arising from internal stakeholders or market counterparties and in all activities you will be expected to set a positive role model for service excellence, risk mitigation and a culture of continual improvement. It’s a fast paced environment with an emphasis on meeting tight deadlines, and we continually strive to find ways to innovate and become better at what we do.

About Schroders: We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper.

The base: At Schroders, we're known for doing things differently. That's why we’re building a home for the ambitious in Horsham, West Sussex. You’ll get all the benefits of being part of a world-leading FTSE 100 company. But you’ll also get the support of being part of a genuine local community. If you’re looking for opportunities that match your ambitions, you’ll find them right here in Horsham.

The team: Trade Operations Oversight is a team of seven people, but we work hard to ensure that our service partners and Trade Operations colleagues globally all identify as part of one large group so we can share our challenges and successes together.

What you'll do:

• Provide hands-on oversight and assessment of daily confirmation and settlement activities, ensuring processing is delivered in line with procedures, deadlines and control expectations.
• Support as a second-level operational escalation channel for BAU issues by investigating exceptions, coordinating with stakeholders and service providers, and driving timely resolution.
• Execute control checks and exception monitoring (including intra-day where required), ensuring items are recorded, escalated appropriately and followed through to closure.
• Contribute to MI and service reporting by maintaining accurate logs, providing clear updates, and highlighting trends, repeat issues and emerging risks.
• Promote a right-first-time approach by ensuring requests, responses and hand-offs are complete and accurate at first contact wherever possible.
• Identify and implement small-scale tactical efficiencies and support wider continuous improvement activity.
• Support strategic change by providing SME input into current state processes, control considerations, testing/UAT and operational readiness activities.
• Maintain high-quality process documentation and evidence to support audit activity, RCAs and incident reviews.
• Build effective working relationships with operational colleagues and stakeholders to support smooth hand-offs and a consistently positive client experience.
• Actively work to cross skill and develop both your technical and interpersonal skillsets to provide coverage and support for the wider team.

The knowledge, experience and qualifications you need:

• Experience gained within a team processing and/or overseeing transaction operations activities.
• A basic understanding of equity, fixed income, and repo asset classes and an active interest in the investment management industry.
• Strong aptitudes for numeracy and attention to detail in a fast paced office environment.
• Ability to remain calm under pressure and work on your own initiative.
• An innovative approach to problem solving and analysis.
• Pro-active and forward thinking in communications with others.

The knowledge, experience and qualifications that will help:

• Experience gained within a trade confirmation/settlement team.
• Wider experience in Asset Management and understanding of the end to end asset lifecycle.
• An understanding of market operations and local settlement processes.
• Awareness of the risks associated within trade operations with a proactive approach to preventative measures.

What you’ll be like:

• Good at analysing and solving problems with a strong handle on operational risk.
• Effective in managing your own time and your teams, with the ability to prioritise tasks appropriately.
• Open to feedback, receptive to change, challenges status quo and continually looks out for team and self-improvement opportunities.
• Take a wider interest in other activities on the team and business, offering support wherever possible.
• Excellent communicator with strong interpersonal skills.
• A strong team player able to develop and manage strong working relationships with global internal departments and external counterparties.
• Able to adapt to changes quickly and be an advocate of an innovative culture within the team.

We recognise potential, whoever you are. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.