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For Companies At a Glance
- Tasks: Provide top-notch customer service and support finance processes in a dynamic team.
- Company: Join Schroders, a global investment manager with over 200 years of experience.
- Benefits: Enjoy competitive pay, a supportive community, and opportunities for growth.
- Why this job: Make a real impact while learning in a fast-paced finance environment.
- Qualifications: Customer service experience and attention to detail are essential.
- Other info: Diversity and inclusion are at the heart of our culture.
The predicted salary is between 28800 - 43200 £ per year.
The successful candidate will be a strong communicator, customer service focused and be capable of helping non-finance users understand the Purchasing processes. They will work with a high degree of accuracy, follow key controls to ensure Schroders remain financially compliant and have an understanding and consideration of how the tasks they perform impact other processes and departments. An enthusiastic and flexible attitude is required, along with a strong emphasis on collaboration. It is important to have a desire to provide exceptional first line customer support and take responsibility for query resolution.
About Schroders: We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we’ve been around for over 200 years but keep adapting as society and technology changes. What doesn’t change is our commitment to helping our clients, and society, prosper.
The base: At Schroders, we’re known for doing things differently. That’s why we’re building a home for the ambitious in Horsham, West Sussex. You’ll get the all the benefits of being part of a world-leading FTSE 100 company. But you’ll also get the support of being part of a genuine local community. If you’re looking for opportunities that match your ambitions, you’ll find them right here in Horsham.
What you’ll do:
- Customer Service: Triage and respond to queries from both our suppliers and internal business partners. Ensure all queries are proactively managed to resolution with a focus on identifying any improvements that can be made creating efficiency savings. Understand broader Service Centre capabilities to effectively escalate and support business queries.
- Purchasing: Assist the business in creating and issuing clean purchase orders in line with the service levels and authorisation levels, ensuring all checks and validations are performed. Make amendments where appropriate and advise on best practice. Liaise with the business to validate purchase requisition details where queries may need addressing. Work with the wider finance teams to resolve any cost discrepancies. Review invoices sent to Schroders, ensure they are correctly submitted to our system and matched correctly to a purchase order. Work with suppliers and the business where invoices are received without the required Purchase Order number or are incorrectly addressed. Work collaboratively with broader P2P team to ensure high quality and efficient processing of invoices. Complete the independent bank account verification when onboarding new suppliers or updates in line with the business requirements to safeguard against fraud. Creation and maintenance of the supplier record in the Finance System.
The knowledge, experience and qualifications you need:
- Experience providing excellent customer service in a first line support role.
- Experience of processing high volume tasks, whilst maintaining great attention to detail and accuracy.
The knowledge, experience and qualifications that’ll help:
- Experience of Purchase Requisition creation and invoice matching.
- Experience working in a regulated control environment.
- Use and management of procurement and/or finance systems (e.g. Oracle).
- Finance or Accounting qualification.
- Additional languages, in particular German and French, are an advantage.
- Experience of ServiceNow, Arcivate and/or Oracle Fusion.
- Experience in Financial Services.
We recognise potential, whoever you are. Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics.
Finance Operations Analyst - FTC (18 months) in Horsham employer: Schroders UK
Contact Detail:
Schroders UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Operations Analyst - FTC (18 months) in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the finance industry, especially those at Schroders. A friendly chat can open doors and give you insights that a job description can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to finance operations. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've handled queries or resolved issues in previous roles. This is key for the Finance Operations Analyst position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Schroders.
We think you need these skills to ace Finance Operations Analyst - FTC (18 months) in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone who can communicate effectively, make sure your application highlights your communication skills. Use clear and concise language to demonstrate how you can help non-finance users understand the purchasing processes.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accuracy, just like you would in the job!
Highlight Customer Service Experience: We value exceptional customer service, so don’t forget to mention any relevant experience you have in first-line support roles. Share specific examples of how you've resolved queries and improved processes in the past.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Schroders UK
✨Know Your Numbers
Brush up on your finance basics! Since the role involves processing high volumes of tasks with accuracy, be prepared to discuss financial concepts and how they relate to purchasing processes. Familiarise yourself with terms like purchase orders and invoice matching.
✨Show Off Your Customer Service Skills
This position requires a strong focus on customer service. Think of examples from your past experiences where you successfully resolved queries or improved processes. Be ready to share how you can help non-finance users understand complex information.
✨Demonstrate Collaboration
Collaboration is key in this role. Prepare to talk about times when you worked effectively with others, especially in a finance context. Highlight your ability to liaise with different departments and how you’ve contributed to team success.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use (like Oracle or ServiceNow), and how they measure success in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
