New Adviser Advice Quality Manager

Job Title: New Adviser Advice Quality Manager at Schroders Personal Wealth

Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better.

This role is responsible for providing key risk partnership to the Financial Planning area of the business. The role may predominantly be responsible for supporting smaller teams of new advisers through their pre-CAS journey to competent adviser, creating a strong performance ethos and culture where all colleagues have the ambition to develop and grow their skills.

Key Responsibilities:

• Provide first-line supervision to new advisers, supporting their development through the pre-CAS journey in line with the SPW T&C scheme.
• Collaborate with Regional Managers to identify and remove barriers to adviser competence, helping them reach key performance milestones.
• Take a holistic view of supervision, using a range of coaching and feedback activities and analysing T&C Management Information to tailor the development needs of the individual and/or team.
• Promote a client-focused, high-performance culture by role modelling SPW behaviours and encouraging best use of tools and processes.
• Conduct T&C supervisory activities including 1:1s, record-keeping, and feedback sessions to drive continuous improvement.
• Monitor high-risk activities and escalate concerns to key stakeholders, ensuring robust risk management.
• Support advisers in maintaining their Statement of Professional Standing and guide them through professional qualification requirements.
• Contribute to the investigation of regulated advice complaints, collaborating with stakeholders to reach clear, fair outcomes.
• Build strong internal networks across SPW to share knowledge and drive consistency.
• Take ownership of your own personal and professional development, maintaining up-to-date knowledge of financial and regulatory frameworks.

Qualifications & Skills:

• Recent experience in a financial adviser role is essential, with a strong track record in risk performance and advice quality, including use of advice licenses.
• Qualified to at least QCF Level 4, with support available toward Level 6 Chartered status if desired.
• Ability to supervise and coach advisers, delivering effective feedback both remotely and in person.
• Strong stakeholder engagement skills, with the ability to influence and collaborate across the business.
• Problem Solving – Identifying problems and working with Regional Managers and advisers to create solutions.
• Strong Communication Skills – Being able to provide clarity by way of clear actions, in a motivational environment, whilst being able to adapt style to manage challenging conversations.
• External Financial & Regulatory Awareness – allowing you to identify and interpret regulations impacting advisers and support the business in implementing and adopting change (e.g. Consumer Duty).

Benefits:

• Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
• Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
• Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
• Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
• Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months’ service)
• Financial Advice: Access to free financial advice to help secure your financial future.

Schroders Personal Wealth operates under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.

We support flexible working and welcome applications from those returning to work after a period of leave, providing appropriate support and training where required.

We embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.