Client Services Associate - Onboarding - RW

Schroders Personal Wealth aims to improve the way financial advice is offered, by making it more affordable, accessible and powerful for more people. We want to change lives for the better.

The role facilitates a smooth onboarding experience for clients by providing comprehensive process support, ensuring the preparation and completion of necessary documentation, account opening, and fulfilment processes are executed promptly and accurately, in line with Service Level Agreements (SLAs). The role will focus on Report Writing (support with completion of the financial plan), but may also support one or more of the following teams: client onboarding (account fulfilment), Switches & Transfers (information requests and analysis on 3rd party products). This role emphasises the importance of optimal servicing in client onboarding, highlighting the need for client centricity, precision and efficiency.

Responsibilities:

• Ensure that the advice and financial reports satisfy the internal requirements of Schroders Personal Wealth and external regulatory requirements.
• Follow the businesses procedures thus ensuring that the business risk is kept to a minimum. Quality check reports for self and colleagues as required.
• Able to provide and produce reports in the planning areas for the range of products the Personal Wealth Advisers give advice on.
• Effective administration as required, monitor and carry out regular designated procedures accurately and promptly.
• Ensure validation and correct input of information onto relevant systems.
• Take responsibility for incoming enquiries, requests and instructions from internal/external clients and provide a timely response.
• Carry out and/or assist with additional tasks as required by your line manager and carry out special tasks and projects as required.
• Provide outstanding customer service and portray an excellent image to all clients including internal customers and proactively manage the client experience.
• Actively search for and participate in continuous improvement ideas to improve processing methods and associated procedures to proactively manage the client experience.
• Ensure that the firm is not put in a position of unacceptable risk or liability.
• Maintaining up to date personal development plan and adhere to the training & competence scheme for the role.
• Understand and contribute towards a high-performance culture.
• It is a role requirement to pass any professional qualifications relevant to the role that may be introduced by future legislation.

Qualifications & Experience:

• R01
• Working towards Level 4 - Diploma in Financial Planning/Regulated Financial Planning
• Strong understanding of financial planning principles
• Genuine desire to provide a high standard of advice and service to clients

We understand not everyone will meet 100% of the requirements, however we encourage you to apply if you think your skills are a good fit for this role. This job vacancy may close earlier than the advertised date if a suitable candidate is found. We encourage interested applicants to submit their applications as soon as possible.

Some fantastic benefits SPW colleagues enjoy:

• Generous Holiday Entitlement: 30 days of annual leave plus bank holidays, with the option to buy or sell 5 days.
• Health & Wellbeing: Company-paid Private Medical Insurance, Life Insurance, and Health Screening.
• Company Pension Contribution: A matched pension contribution of up to 15% of your base pay.
• Cash Allowance: Flexible allowance to spend on additional benefits personal to you, including: dental cover, paid sabbatical leave, gym membership, menopause support.
• Bonus Opportunity: Dependent on individual/company performance (eligible after 3 months’ service).
• Financial Advice: Access to free financial advice to help secure your financial future.

We support flexible working: At SPW, we know how important it is to be able to achieve a balance. We want to support your lifestyle as well as meeting our business needs, so will always aim to be flexible. As well as traditional working patterns, we have colleagues who work informal flexible hours, reduced working hours, and have job-sharing arrangements. Many colleagues work from home, or in a hybrid way. We warmly welcome applications from those returning to work after a period of leave, providing appropriate support and training where required.

You belong here: At SPW, we embrace individuality and diversity of identity, experience, and thought. We actively strive for inclusive behaviours and actions, making appropriate adjustments for disabilities, health conditions and neurodiversities. We ensure equal opportunities for all and transparently report on gender pay to promote fairness.

Schroders Personal Wealth operates under the Senior Managers and Certification Regime as a solo-regulated firm and if this role is classed as a Certified Role under that regime you will be subject to enhanced vetting and will have a number of additional conduct and regulatory duties to adhere to, as well as certifying at least annually that you are fit and proper to perform this role.