At a Glance
- Tasks: Support income collection and manage debt cases with a customer-focused approach.
- Company: Join a local authority team dedicated to community support.
- Benefits: Competitive pay, flexible hours, and hybrid working options after training.
- Other info: Immediate start with potential for contract extension.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 15.31 - 15.31 £ per hour.
You will support the collection of outstanding income while delivering a professional and customer‑focused service. Your responsibilities include managing a portfolio of debt cases and using a range of recovery methods to maximise income collection.
Key Responsibilities
- Recover outstanding income owed to the Council through effective credit control and debt recovery activities
- Contact customers via telephone, email, and written correspondence to secure payment
- Arrange repayment plans and provide advice on suitable payment options
- Refer debts to external collection agencies where appropriate
- Assess customer circumstances and signpost to support services where required
- Maintain accurate case records and update internal systems
- Process financial transactions including invoices, credit notes, and write‑offs
- Monitor cases and escalate where legal action may be required
Working Arrangements
Standard hours: 8:45am – 5:15pm (1‑hour unpaid break). Flexible hours are open for consideration. Take part in a weekly rota to cover service hours (latest finish 5:15pm). Full‑time onsite during training. Hybrid working available following training (3 days onsite per week).
About You
- Have previous experience in credit control and debt recovery
- Be confident making outbound calls and negotiating payments
- Demonstrate strong communication skills and professionalism
- Be organised, target‑driven, and detail‑focused
- Can work both independently and as part of a team
Why Apply
- Hybrid working after training
- Immediate opportunity
- Experience within a local authority environment
- Potential for contract extension
Income Collection Assistant in Walsall employer: Schools Choice
Join our team at the Civic Centre in Walsall, where we pride ourselves on fostering a supportive and professional work environment. As an Income Collection Assistant, you will benefit from flexible working arrangements, opportunities for personal growth, and the chance to make a meaningful impact within the community. With a focus on employee well-being and development, we offer a unique opportunity to enhance your skills while contributing to the local authority's mission.
StudySmarter Expert Advice🤫
We think this is how you could land Income Collection Assistant in Walsall
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Schools Choice.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Schools Choice might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Income Collection Assistant in Walsall
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Schools Choice will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Schools Choice. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Schools Choice confidence in your short-term commitment to the role.
How to prepare for a job interview at Schools Choice
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Schools Choice.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Schools Choice that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
