At a Glance
- Tasks: Supervise a team managing repairs and maintenance for housing properties.
- Company: Join Redditch Borough Council, making a difference in your community.
- Benefits: Competitive hourly rate, office-based role, and potential for contract extension.
- Other info: Opportunity to develop leadership skills in a supportive environment.
- Why this job: Lead a dynamic team and ensure efficient service delivery in a vital sector.
- Qualifications: Experience in team management and scheduling is essential.
The predicted salary is between 35000 - 40000 £ per year.
Hourly rate: £18.85
Location: Crossgate House, Redditch B98 7SN (office based)
Hours: 37 Monday‑Friday
Contract: 3 months with review for extension – ASAP start
Role Overview
Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion.
Responsibilities
- Act as the main point of contact for the Customer Service Team
- Monitor and ensure repairs are completed within targeted time scales
- Process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled
- Maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers
- Conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively
- Allocate all repair appointments to appropriate repair operatives, taking account of priority, skills, material/plant requirements, location and existing workloads
- Oversee the work of the team in generating and prioritising works orders
- Monitor the progress of the workforce emerging day and individual repair operative's daily workloads
- Supervise the efficient handling of peaks and troughs in BS/Sch's workloads, including preparation of rotas to ensure that the team is appropriately staffed at all times
- Take action as required on the progress and scheduling of repairs because of bad weather, travel problems or priorities, ensuring that all customers are kept informed
- Facilitate repairs by contacting and arranging property access with tenants, operatives and agencies
Business Support Supervisor in Redditch employer: Schools Choice
Redditch Borough Council is an excellent employer, offering a supportive work culture that prioritises employee development and teamwork. As a Business Support Supervisor, you will benefit from a competitive hourly rate, a structured environment focused on community service, and opportunities for professional growth within the local government sector. Located in Redditch, you'll enjoy a collaborative atmosphere where your contributions directly impact the community's housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Supervisor in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Business Support Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to repairs and maintenance, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for supervisory roles, especially around team management and scheduling. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Business Support Supervisor gig. Plus, applying directly shows your enthusiasm and commitment to the role!
We think you need these skills to ace Business Support Supervisor in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Support Supervisor role. Highlight your experience in managing teams and overseeing scheduling, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to overseeing repairs and managing workloads, and don’t forget to show your enthusiasm for the position.
Be Clear and Concise:When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point about your qualifications and experiences relevant to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Schools Choice
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Business Support Supervisor. Familiarise yourself with the key tasks like scheduling repairs, managing a team, and handling customer communications. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style and experiences. Think of specific examples where you've successfully managed a team or resolved conflicts. Highlight how you can develop your team's skills and handle performance issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like dealing with scheduling conflicts or managing workloads during peak times. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to keep customers informed throughout the process.
✨Demonstrate Your Organisational Skills
As a Business Support Supervisor, you'll need to manage multiple tasks efficiently. Be ready to discuss how you stay organised and prioritise work. You might want to share tools or methods you use to keep track of appointments and ensure everything runs smoothly.
