Senior Business Support Officer in Kettering

Senior Business Support Officer

Location: Haylock House, Kettering NN15 6EY

Pay: £15.56 per hour

Working Hours: 37 hours per week, flexible on start/finish time, 30 minutes lunch break

Contract: until February 2027 (potential for extension)

Start Date: ASAP

Opus People Solutions are recruiting on behalf of North Northamptonshire Council for a Senior Business Support Officer to support two busy service teams within Adult Social Care. This is an excellent opportunity for a confident, adaptable and people-focused administrator to join a highly collaborative service working closely with clinical staff, managers, and the public.

About the Role

You will provide high-level operational and administrative support across two teams:

• Assistive Technology Team
• Occupational Therapy Team

The role requires excellent organisational skills and the confidence to work closely with clinical leads, a Therapy Manager, and cross‑departmental teams.

You will play a key role in supporting statutory services and ensuring the smooth running of systems, reporting, and internal communications.

Key Responsibilities

Operational & Administrative Duties

• Manage two public-facing inboxes, ensuring timely and professional responses.
• Support audits, file searches and Subject Access Requests (SARs) in collaboration with the Business Team.
• Arrange interpreters for home visits across North Northamptonshire.
• Organise training sessions, DSE assessments, and feedback systems.
• Produce a quarterly newsletter by pulling together relevant service information.

Data, Reporting & Systems

• Use ERP systems, casework systems and Microsoft Excel to produce accurate reports, statistics and performance information.
• Cross-reference data through existing reporting systems and ensure KPI monitoring.
• Assist with the Disability Facilities Grant (DFG) process, including ordering, finance tracking, and supporting housing adaptations administration.
• Create process maps and workflows to support continuous improvement.

Communication & Public Contact

• Maintain effective working relationships with Customer Services, the Web Team and internal stakeholders for referrals and queries.
• Support responses to general enquiries and ensure excellent customer service delivery.

Additional Duties

• Assist with digital improvement initiatives.
• Attend joint clinical home visits when required (driver essential).
• General administrative duties to support the wider service.

Ideal Candidate

• Easy-going, approachable and adaptable, but able to take a strong, confident approach to supervising a busy admin team.
• Highly organised with the ability to prioritise a varied workload.
• Skilled in Microsoft Office, data reporting and learning new systems quickly.
• Comfortable working with clinical and operational teams in a fast-paced environment.
• Proactive, reliable and committed to providing a high-quality service.
• Experienced in administration within a busy office setting (public sector or social care desirable).
• A competent communicator who works well with both the public and professionals.
• Able to attend home visits and travel as required.

Hybrid Working

Training will be delivered onsite. Once trained, hybrid working will apply with office attendance as required.

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.