At a Glance
- Tasks: Manage operations and deliver top-notch service in a dynamic facilities management environment.
- Company: Join Vertas, a company that values people and places.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Enjoy a supportive culture with room for creativity and innovation.
- Why this job: Make a real impact while leading a passionate team in catering and facilities management.
- Qualifications: Experience in facilities management and catering, with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role:
Based in The Hold, Ipswich IP4 1LR, you will be working 22.5 hours per week, Wednesday, Thursday & Friday. A background in catering is essential.
Your responsibilities will include:
- Delivering a high level of service across the Facilities Management functions on site, being proactive and working ahead to plan and foresee the changing requirements and needs of the customer and adjusting accordingly.
- Day to day operational management of the FM services ensuring the provision of a high-quality FM service through a 'one team approach' with services complementing and supporting one another.
- Customer retention.
- Ensuring the service meets more than the specified needs of customers.
- Maintaining an onsite Café, adhering to food safety management, hygiene and allergens.
- Ordering of stock, checking compliance, staff rotas.
Who are we looking for?
- Working within a similar role in FM and catering background.
- Knowledge of all soft FM services with an understanding of building management.
- Knowledge of food standards, allergens, hygiene and management.
- Leading a team.
- Event catering management.
- Specialist Knowledge & Skills.
- Creative thinking required to resolve complex problems e.g. recruitment & retention of staff and to implement change with least resistance.
- Ability to prioritise own workload.
- Ability to understand and interpret policies, procedures and relevant legislation.
- A good knowledge of all technical equipment required in the application of duties.
- Ability to cost facilities management service specifications or specialist services.
- Accuracy required in estimating/pricing, certification of staff claims, payroll etc.
- Willingness to change service delivery as customer requirements change within health, hygiene and productivity parameters.
- Knowledge and experience of security procedures.
- Proven experience of staff management.
- Proven experience of budget management.
- Knowledge of needs of full range of customers, including issues of disability, ethnicity and other aspects of diversity.
- Good understanding of political and procedural context of the organisation.
Interpersonal & Communication Skills:
- Ability to converse with heads of departments, senior management etc.
- Exercising highly developed influencing, negotiating and persuasive skills in order to convince others to adopt policies and courses of action they might not otherwise wish to take.
- Ability to listen to problems and concerns of staff and to assist with sensible and practical advice, delivered in a sympathetic manner.
- Ability to manage change and support others through the process.
- Negotiating contracts, influencing senior managers, colleagues and customers regarding change.
- Ability to conciliate/arbitrate in customer or staff disputes, e.g. conduct/capability.
- High standards in the preparation and presentation of all documentation relating to the Facilities Management service.
- Good leadership skills.
- Ability to present comprehensive written reports, policies and processes in accordance with management requirements.
- Excellent written and verbal communication skills.
Relevant Experience:
- Relevant experience of being in sole charge of a facilities management service of full-time staff across the site.
- A commercial approach to service delivery is essential including a track record of setting and meeting financial/productivity targets.
- Experience of managing teams.
Additional Requirements:
- Contribute to long term strategic planning required to maintain business viability.
- Long term operational planning skills also required e.g. equipment plan requires replacement according to economic life of equipment, average five years.
- Medium term planning skills required to achieve business plan targets e.g. monthly monitoring of financial targets against budget and planning, and implementing actions to rectify the situation as required to maintain year on year financial viability.
- Ability to motivate and develop others.
Level of Autonomy and Decision Making:
- Jobholder has freedom to work within the constraints of set budgets e.g. purchasing, contracting procedures.
- Decision making in relation to the service delivery in consultation with customers and senior management as required.
- Knowing when to seek support from senior management.
Apply Today:
If you're ready to bring your skills to a company that values people and places, apply now and start your journey with Vertas.
Operations Manager in Ipswich employer: Schools Choice
At Vertas, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and creativity. Located in the vibrant setting of The Hold, Ipswich, our Operations Manager role provides a unique opportunity to lead a dedicated team while ensuring high-quality service delivery in facilities management and catering. With a focus on employee growth and development, we encourage our staff to thrive in their careers while enjoying a flexible work schedule and a commitment to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Ipswich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management and catering sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in managing teams, budgets, and customer service. This will help you stand out during interviews and showcase your creative problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your communication skills. Focus on how you can influence and negotiate effectively, as these are key skills for an Operations Manager.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your relevant experience in facilities management and catering, and don’t forget to express your passion for delivering high-quality service.
We think you need these skills to ace Operations Manager in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in catering and facilities management, and show us how you can deliver that high level of service we’re looking for.
Show Off Your Skills:We want to see your creative problem-solving skills in action! Use specific examples from your past roles to demonstrate how you've managed teams, budgets, and customer needs effectively.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Schools Choice
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and catering. Understand the key responsibilities of the role, especially around customer service and food safety. Being able to discuss specific examples from your past experience will show that you're not just familiar with the concepts but have actually applied them.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams in the past, particularly in challenging situations. Highlight your communication skills and how you've motivated others to achieve common goals.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing staff disputes or adapting to changing customer needs. Think through potential scenarios beforehand and prepare your responses. This will help you showcase your problem-solving skills and adaptability.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, the team you'll be working with, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
