At a Glance
- Tasks: Deliver exceptional customer service via phone, email, and social media.
- Company: Join Suffolk County Council's dynamic Contact Centre team.
- Benefits: Earn £13.05 per hour with potential for permanent role and career growth.
- Other info: Full training provided; flexible shifts in a supportive environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 27000 - 28000 £ per year.
Pay: £13.05 per hour
Hours: 37 hours per week, Monday to Friday (rotating shifts between 08:15-17:30)
Shift patterns: 08:15-16:09, 08:30-16:24, 09:00-16:54, 09:36-17:30
Location: Ipswich, IP1 2BX (office-based)
Length: 3 month assignment (potential for extension and role to become permanent)
Start date: ASAP
Interview method: In-person
Opus People Solutions are recruiting on behalf of Suffolk County Council for a proactive and customer-focused Customer Experience Officer to join their busy Contact Centre within the Customer Experience service.
If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping people resolve queries at the first point of contact, this is an excellent opportunity to make a real difference within a respected public-sector organisation.
Responsibilities- Provide high-quality front-line support to customers contacting the Council through a range of channels: telephone, email, web chat, and social media.
- Handle a variety of enquiries, ensuring residents receive accurate, efficient, friendly and knowledgeable service.
- Work in a target-driven environment to resolve as many queries as possible at first point of contact.
- Help improve processes, support the wider Customer Experience team, and shape service standards across the organisation.
- Daily tasks: provide accurate advice across multiple service areas following agreed processes; update records, databases and CRM systems with high accuracy; use initiative to problem-solve within policies and procedures.
- Support team members to resolve more complex issues when needed.
- Contribute ideas for enhancing the customer journey and self-service options.
- Keep up to date with changes to systems, processes and policy guidance.
- Provide training and support to new colleagues when required.
- Promote excellent customer experience with every interaction.
- Excellent communication with strong listening and questioning skills.
- Highly IT-literate, confident using Word, Excel, email and online systems.
- Able to remain calm, professional and empathetic under pressure.
- Organised, detail-focused and comfortable with repetitive tasks requiring accuracy.
- Able to problem-solve and use initiative to find information.
- Customer-focused with a genuine desire to help others.
- A team player who collaborates well and supports colleagues.
- Flexible, adaptable and open to new ways of working.
- Experience in a call centre is beneficial but not essential; full training will be provided.
- Relevant customer service qualifications (e.g., NVQ2) are welcomed but not mandatory.
Ready to apply? If you're enthusiastic, customer-focused and ready for your next challenge - we'd love to hear from you.
Customer Experience Officer in Ipswich employer: Schools Choice
Suffolk County Council is an excellent employer for those seeking a rewarding role as a Customer Experience Officer in Ipswich. With a strong commitment to employee development, a supportive work culture, and the opportunity to make a meaningful impact in the community, you will thrive in a dynamic environment that values exceptional customer service. Enjoy competitive pay, flexible working hours, and the chance to contribute to improving public services while being part of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Officer in Ipswich
✨Tip Number 1
Get to know the company! Research Suffolk County Council and their values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle queries effectively, which is key for a Customer Experience Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Experience Officer in Ipswich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Officer role. Highlight your customer service skills and any relevant experience that shows you can thrive in a fast-paced environment like ours.
Showcase Your Communication Skills:Since communication is key in this role, use clear and concise language in your application. We want to see how well you can express yourself, so don’t hold back on demonstrating your strong listening and questioning skills!
Be Yourself:Let your personality shine through! We’re looking for someone who is genuinely passionate about helping others. Share your enthusiasm for customer service and how you’ve made a difference in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Schools Choice
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Experience Officer. Familiarise yourself with the key skills mentioned in the job description, like communication and IT literacy. This will help you tailor your answers to show how you fit the role perfectly.
✨Prepare for Common Scenarios
Think about potential customer queries you might encounter and how you would handle them. Practising responses to common scenarios can help you demonstrate your problem-solving skills and customer focus during the interview. Remember, they want to see how you can resolve issues at the first point of contact!
✨Showcase Your Team Spirit
As a Customer Experience Officer, teamwork is crucial. Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to support colleagues and contribute to a positive team environment will show that you're a great fit for their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.
