At a Glance
- Tasks: Manage and recover Council debts while providing excellent customer service.
- Company: Join a supportive Local Authority team with a focus on community impact.
- Benefits: Competitive hourly rate, remote work flexibility, and valuable experience.
- Other info: Opportunity for professional growth in a dynamic environment.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Experience in debt recovery and strong communication skills required.
The predicted salary is between 29096 - 35562 £ per year.
- Income & Recovery Officer
- Remote Working (First day on-site for induction)
- £14.59 PAYE / £18.51 Umbrella per hour
- 3-Month Contract | Inside IR35
We are seeking an experienced Income & Recovery Officer to support a Local Authority team in the administration, collection, and recovery of Council Tax, Business Rates, Benefit Overpayments, and other Council debts.
Key Responsibilities
- Manage and recover outstanding Council debts in line with legislation and policy.
- Negotiate payment arrangements and monitor repayment plans.
- Handle customer enquiries via phone, email, and written correspondence.
- Trace absconded debtors using tracing tools and external agencies.
- Identify vulnerable customers and refer them for appropriate support.
- Liaise with internal departments, courts, enforcement agents, landlords, and other external bodies.
- Process refunds, write-offs, discounts, and account amendments where required.
Requirements
- Previous experience in Revenues, Recovery, Council Tax, Business Rates, or Debt Recovery.
- Strong customer service and communication skills.
- Knowledge of relevant legislation and recovery processes.
- Ability to manage a busy caseload and work independently.
All offers will be subject to satisfactory compliance screening, including right to work in the UK and references.
In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.
#J-18808-Ljbffr
Income and Recovery Officer employer: Schools Choice
Schools’ Choice is an excellent employer, offering a supportive work culture that values teamwork and dedication. Located at the North Wales Police HQ Canteen in Colwyn Bay, employees benefit from a friendly environment and the opportunity to contribute to the community through quality food service. With flexible part-time hours and a focus on employee growth, this role is perfect for those looking to make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Income and Recovery Officer
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Income and Recovery Officer
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Schools Choice
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Schools Choice.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Schools Choice that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
