At a Glance
- Tasks: Process burial and cremation forms, manage data entry, and support the team.
- Company: Join a compassionate team in Bereavement Services at Coventry.
- Benefits: Earn £13.05 per hour with full training and potential for permanent role.
- Other info: Flexible working hours with opportunities for skill development.
- Why this job: Make a meaningful impact while gaining valuable administrative experience.
- Qualifications: Customer service skills and a positive attitude are essential.
The predicted salary is between 13.05 - 13.05 £ per hour.
Location: Canley Office, Cannon Hill Road, Coventry, CV4 7DF
Pay Rate: £13.05 per hour
Contract Type: Temporary, 3 months with potential to lead to a permanent opportunity
Working Pattern: 37 hours per week, temporary basis
Working Hours: Monday to Thursday: 8:30am - 4:30pm, 30-minute unpaid break. Friday: 8:30am - 4:00pm, 30-minute unpaid break.
Key Responsibilities
- Processing and inputting burial and cremation medical forms
- Accurately entering information onto the Epilog system (training provided)
- Performing data entry and maintaining accurate records
- Answering and acting as the first point of contact for telephone enquiries
- Providing reception support and gathering information from families and visitors for officers to follow up
- Supporting officers with day-to-day administrative tasks
- Filing, scanning, and document management
- Maintaining office records and databases
- Providing general administrative support to ensure the smooth running of the office
Essential Skills and Experience
- Previous administration and customer service experience, or a strong administrative aptitude
- Excellent customer service skills
- Basic IT skills, including Microsoft Office applications
- Good attention to detail and accuracy
- Strong verbal and written communication skills
- A positive attitude and strong work ethic
- A willingness to learn new systems and processes
- The ability to work independently and support the team when required
Desirable
- Previous data entry experience
- Previous experience using the Epilog system
Training and Development
Full training will be provided on: Epilog system usage, burial and cremation documentation processes, internal administrative procedures. There will also be opportunities to develop your skills and take on additional responsibilities as you become established in the role.
