At a Glance
- Tasks: Be the go-to person for customer service and admin tasks in a supportive team.
- Company: Join Solihull Metropolitan Borough Council, dedicated to community care.
- Benefits: Earn £13.90 per hour with flexible working hours and potential contract extension.
- Other info: Office-based role with opportunities for personal growth and development.
- Why this job: Make a difference in people's lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 31500 - 38500 £ per year.
Hourly rate: £13.90
Working hours: 10am-4pm Mon, Weds, Fri
Location: The Better Living Centre Solihull B37 7HE - office based
Contract: 3 months with review for extension
Role Overview: Opus People Solutions are recruiting on behalf of Solihull Metropolitan Borough Council for a Customer Service Admin Officer to join the Adult Care & Support department and be designated lead officer for the receipt of service referrals, repair requests, ordering of stock and general enquiries for the Community Equipment and Wheelchair Services.
Main Responsibilities:
- To be designated lead point of contact and liaison for all enquiries, providing appropriate advice and information on all aspects of service provision.
- To screen and process referrals and enquiries ensuring appropriate action is taken.
- To plan, arrange and adjust the daily delivery, collection, planned maintenance and clinical assessments.
- To manage the clinic schedules for colleagues and contractors ensuring that they are reasonable and efficient.
- To manage the assessment schedule and monitor waiting lists ensuring delays are kept to a minimum.
If successful, candidates will be required to provide information to support the Solihull Metropolitan Borough Council's commitment to the prevention and detection of fraud. This information will be processed by the Council's Internal Audit Services and may be shared with the National Fraud Initiative (NFI) for data matching.
Apply today for more information or to process your application!
Business Support & Administration Customer Service Administrator Solihull, West Midlands Up to [...] employer: Schools Choice
Schools’ Choice is an excellent employer, offering a supportive work culture that values teamwork and dedication. Located at the North Wales Police HQ Canteen in Colwyn Bay, employees benefit from a friendly environment and the opportunity to contribute to the community through quality food service. With flexible part-time hours and a focus on employee growth, this role is perfect for those looking to make a meaningful impact while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support & Administration Customer Service Administrator Solihull, West Midlands Up to [...]
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Schools Choice.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Schools Choice. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support & Administration Customer Service Administrator Solihull, West Midlands Up to [...]
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Schools Choice.
How to prepare for a job interview at Schools Choice
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Schools Choice's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Schools Choice offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
