At a Glance
- Tasks: Manage daily operations of Bewdley Museum, including staff supervision and customer service.
- Company: Join Wyre Forest District Council and be part of a vibrant museum team.
- Benefits: Competitive hourly rate, flexible working hours, and a chance to make a difference.
- Other info: Opportunity for career growth and to work in a dynamic environment.
- Why this job: Engage with the community and enhance visitor experiences in a historic setting.
- Qualifications: Experience in customer service and management, with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hourly rate: £16.17
Location: Bewdley Museum, DY12 2AE
Working hours: 4 days per week with alternate weekends – 6.25h (9.45am-4.30pm or 10am-4.45pm)
Contract: 3 months with review for extension, starting as soon as possible
Role overview
Opus People Solutions are recruiting on behalf of Wyre Forest District Council for a Museum Coordinator to manage the day‑to‑day operations of Bewdley Museum site, shop, tourist information and Jubilee Gardens. You will supervise and manage the Museum assistants, volunteers, casuals and apprentices to deliver best quality, performance and compliance in all aspects of Museum Services. Responsible for financial systems and purchasing for the shop and site. Marketing and managing Heritage weddings at the museum, liaising with customers, registrars, and ensuring the venue meets the legal requirements of the licence.
Role Responsibilities
- Key holder, responsible for setting alarms and deactivating
- Oversee evacuating the building in the event of an emergency and be fully trained in the Museums’ fire, emergency and health & safety procedures
- Cashing up and placing monies in the safe
- Manage event bookings, viewings and social media
- Prioritise workloads for Museum staff, create rotas and work to objectives and weekly plan
- Monitor and solve customer service problems, interacting daily with customers and public face to face, telephone and email
- Purchasing and analysing sale trends
What we’re looking for
- NVQ Level 4 in Customer Services or equivalent
- To have a minimum of 3 years’ experience within a tourism, retail and/or customer service environment and worked at supervisor/ manager level
- Sound knowledge of customer service principles and experience in dealing with the public.
- Implementation of goals/guidance to generate revenue and customer retention to grow the business.
- Excellent numeracy and literacy skills with a knowledge of computing systems and budget management.
- Level 3 award first aid in work or knowledge of governed legislative requirements and understanding of concise risk assessments for Health & Safety of employees, visitors, customers and general public.
Museum Coordinator in Bewdley employer: Schools Choice
Wyre Forest District Council offers a rewarding opportunity for the Museum Coordinator role at Bewdley Museum, where you will be part of a vibrant community dedicated to preserving local heritage. With a supportive work culture that values employee growth and development, you will enjoy flexible working hours and the chance to engage with visitors in a beautiful setting. The council prioritises staff wellbeing and provides a platform for meaningful contributions to the cultural landscape of the area.
StudySmarter Expert Advice🤫
We think this is how you could land Museum Coordinator in Bewdley
✨Tip Number 1
Get to know the museum scene! Visit local museums, chat with staff, and understand what makes them tick. This will give you a leg up in interviews and show your genuine interest.
✨Tip Number 2
Network like a pro! Attend events, join online forums, and connect with people in the industry. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 3
Show off your skills! Prepare a portfolio that highlights your experience in customer service and event management. Bring it along to interviews to demonstrate your capabilities and creativity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Museum Coordinator in Bewdley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Museum Coordinator role. Highlight your experience in customer service and any relevant management roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working at Bewdley Museum and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Experience:In your application, be sure to showcase your experience in tourism, retail, or customer service. We love seeing examples of how you've handled customer interactions and managed teams in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Schools Choice
✨Know Your Museum Inside Out
Before the interview, make sure you research Bewdley Museum thoroughly. Understand its history, current exhibitions, and community role. This will not only show your enthusiasm but also help you answer questions about how you can contribute to its operations.
✨Showcase Your Leadership Skills
As a Museum Coordinator, you'll be managing staff and volunteers. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to prioritise workloads and create effective rotas.
✨Demonstrate Customer Service Expertise
Given the focus on customer interaction, be ready to discuss your approach to customer service. Share specific instances where you've turned a negative experience into a positive one, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Be Prepared for Financial Questions
Since you'll be responsible for financial systems and purchasing, brush up on basic budgeting and sales analysis. Be ready to discuss how you've managed finances in previous roles and how you can apply that knowledge to enhance the museum's revenue.
