At a Glance
- Tasks: Provide essential clerical and administrative support to ensure smooth operations.
- Company: Join a dynamic team focused on delivering excellent customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible working hours and a chance to grow within the organisation.
- Why this job: Perfect opportunity for those looking to kickstart their career in administration.
- Qualifications: Good literacy, numeracy skills, and a commitment to customer service.
The predicted salary is between 22000 - 24000 £ per year.
Job Purpose
To provide clerical, administrative, and financial support to operational services under the direction of senior staff, ensuring efficient day-to-day business support functions are delivered.
Key Responsibilities
- Carry out routine clerical and administrative duties including telephone handling, document preparation, data checking, filing, photocopying, and maintaining records in line with confidentiality requirements.
- Provide routine advice and guidance to customers, colleagues, and stakeholders regarding business processes and service-related enquiries.
- Process and maintain information relating to finance, staffing, customer records, and service requirements using internal systems and databases.
- Support financial administration tasks including processing orders, handling invoices, resolving payment queries, and cash handling where required.
- Assist with organising meetings and events, including arranging venues, preparing agendas and papers, issuing invitations, and taking minutes/actions.
- Prepare and distribute information packs, correspondence, and service documentation while managing incoming and outgoing mail.
- Undertake reception duties including welcoming visitors, directing enquiries, and providing basic advice and information to customers.
- Carry out any other duties appropriate to the level and nature of the role.
Key Accountabilities
- Ensure accuracy and quality of work undertaken.
- Follow established procedures and elevate issues where necessary to ensure compliance with policies and regulations.
- Maintain adherence to organisational policies, financial procedures, and service standards.
- Support operational teams efficiently and effectively to help meet customer and service needs.
Person Specification
Education and Knowledge
- Good literacy and numeracy skills.
Skills and Competencies
- Commitment to delivering excellent customer service.
- Ability to work efficiently and identify opportunities for service improvement.
- Strong team‑working skills with the ability to work independently when required.
- Professional and respectful approach to colleagues, customers, and stakeholders.
- Commitment to maintaining a safe and inclusive working environment.
Experience
- Experience of data input and maintaining accurate records, including handling confidential information.
- Competent in the use of IT systems and standard business software packages including word processing and spreadsheets.
- Experience of note‑taking and minute‑taking.
- Experience of dealing with members of the public or customers using effective communication skills.
- Experience of following established procedures and administrative processes.
Role Context
Provide business support services in line with organisational policies and procedures. Support operational services to meet customer needs and contribute to service efficiency and performance improvements.
Administration Assistant employer: Schools Choice
As an Administration Assistant with us, you will thrive in a supportive and collaborative work environment that values your contributions and fosters professional growth. Our commitment to employee development is matched by our focus on maintaining a safe and inclusive workplace, ensuring that you have the resources and opportunities to excel in your role. Located in a vibrant area, we offer competitive benefits and a culture that prioritises excellent customer service and teamwork, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Administration Assistant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to do some mock interviews with you. Focus on common questions related to clerical duties and customer service, so you can show off your skills and confidence when it counts.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Send them a message expressing your interest in an Administration Assistant position and attach your CV. It shows initiative and could land you an interview!
✨Tip Number 4
Check out our website for the latest job openings! We regularly update our listings, and applying directly through us can give you a better chance of standing out. Plus, we’re always here to help you through the process!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administration Assistant role. Highlight your relevant experience in clerical duties, customer service, and financial administration to show us you’re the perfect fit!
Show Off Your Skills:Don’t forget to showcase your literacy and numeracy skills! We love seeing candidates who can demonstrate their ability to handle data accurately and maintain records, so give us examples of how you've done this in the past.
Be Professional and Personable:When writing your application, keep it professional but let your personality shine through. We value a respectful approach to colleagues and customers, so make sure your tone reflects that commitment to excellent customer service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at Schools Choice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and accountabilities of an Administration Assistant. This will help you tailor your answers to show how your skills and experiences align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a commitment to delivering excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers or colleagues. Be ready to discuss how you handle enquiries and resolve issues effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so think of specific instances where you’ve successfully managed multiple tasks or projects. Highlight your experience with scheduling meetings, taking minutes, and maintaining records, as these are crucial for the role.
✨Be Ready for Practical Questions
Expect some practical questions related to clerical duties, such as handling confidential information or using IT systems. Brush up on your knowledge of standard business software and be prepared to discuss how you ensure accuracy and quality in your work.
