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- Tasks: Open and close schools, provide excellent customer service, and support community events.
- Company: Join a passionate team at School Space, dedicated to enhancing local communities.
- Benefits: Earn £12.75 per hour with flexible part-time hours that fit your schedule.
- Other info: Receive full training and support in a friendly, inclusive environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great customer service skills and a commitment to community engagement.
The predicted salary is between 12 - 12 £ per hour.
Are you a community minded individual that wants to help schools fight the funding cuts? Do you have fantastic time keeping skills and a love for working with people? Have you been looking for a role in the evenings/weekends to fit around your other commitments? If you've answered an emphatic YES to the questions above, then a part time role with us will be just what you're looking for!
Location: Future Academies Watford Horseshoe Ln Watford, Hertfordshire WD25 7HW
Contract Type: Part time, Permanent
Hours of Work: All team members are contracted to work set days per week and MUST be available to work Saturdays or Sundays. Shift times will be scheduled between 4:30pm and 10:30pm Monday - Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part time role that would offer on average 5-15 hours per week.
Pay: £12.75 per hour
About us: School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.
Why is this role important?
Our operation covers over 50+ schools (and growing) and we are always seeking like minded people to join our incredible team of 100+ part-time Community Connectors, the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities of the role include:
- Opening and closing an assigned school/s in the evenings and weekends - you'll be a key holder for the school and will need to remain onsite throughout customer bookings.
- Carrying out checks as necessary and light cleaning/tidying after bookings.
- Setting up and clearing away of tables and chairs e.g. during exam periods moving exam desk set ups, so that our events can run in bare spaces or other similar requirements (training provided).
- Providing great customer service and communicating what’s happening at schools to the operations team.
Things you'll have done before/have experience in:
- Offered exceptional customer service.
- A flexible, organised, and timely approach to all your work - this helps us to ensure that our bookings run like clockwork.
- Providing feedback on what's working and what's not - you'll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- Pursuing commitment to a social/community cause - our team are all committed to making the world a better place one way or another - if you think similarly then you'll have found a great team of like minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Training and support: You'll receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers and the wider School Space team.
School Space Safeguarding Statement: School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
School Lettings Assistant/Customer Service Assistant in Watford employer: School Space
Contact Detail:
School Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Lettings Assistant/Customer Service Assistant in Watford
✨Tip Number 1
Get to know the community! Attend local events or engage with community groups. This will not only help you understand the needs of the schools but also show your commitment to the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family to prepare for real-life interactions. Being friendly and approachable is key to making a great impression.
✨Tip Number 3
Be flexible with your availability. Since this role requires evening and weekend shifts, showing that you can adapt your schedule will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to the community.
We think you need these skills to ace School Lettings Assistant/Customer Service Assistant in Watford
Some tips for your application 🫡
Show Your Community Spirit: When writing your application, let us know how passionate you are about supporting schools and the community. Share any experiences that highlight your commitment to making a difference!
Highlight Your Customer Service Skills: We love candidates who can provide exceptional customer service. Make sure to include examples of how you've gone above and beyond for customers in your previous roles.
Be Organised and Timely: Since this role requires fantastic time-keeping skills, mention any experiences where your organisation made a positive impact. We want to see that you can keep things running smoothly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with our amazing team.
How to prepare for a job interview at School Space
✨Know Your Community
Before the interview, do a bit of research on the local community and the schools you’ll be working with. Understanding their needs and how your role as a School Lettings Assistant can make a difference will show your commitment and passion for the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about specific situations where you went above and beyond to help someone, as this role heavily relies on great interactions with community members.
✨Be Ready for Flexibility Questions
Since this role requires evening and weekend availability, be prepared to discuss your schedule openly. Highlight your flexibility and willingness to adapt to the needs of the schools and community groups, as this is crucial for the job.
✨Emphasise Teamwork and Communication
This position involves working closely with other team members and communicating effectively with the operations team. Share examples of how you've successfully collaborated in the past and how you plan to keep everyone informed during your shifts.