At a Glance
- Tasks: Open and close schools, provide excellent customer service, and support community events.
- Company: Join a passionate team at School Space, dedicated to enhancing local communities.
- Benefits: Earn £12.75 per hour with flexible part-time hours that fit your schedule.
- Other info: Receive full training and support in a friendly, inclusive environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great customer service skills and a commitment to community causes.
The predicted salary is between 12.75 - 12.75 £ per hour.
Are you a community minded individual that wants to help schools fight the funding cuts? Do you have fantastic time keeping skills and a love for working with people? Have you been looking for a role in the evenings/weekends to fit around your other commitments? If you've answered an emphatic YES to the questions above, then a part time role with us will be just what you're looking for!
Location: Borden Grammar School Avenue of Remembrance Sittingbourne, Kent ME10 4DB
Contract Type: Part time, Permanent
Hours of Work: All team members are contracted to work set days per week and must be available at weekends. Shift times will be scheduled between 4:30pm and 10:30pm Monday - Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part time role that would offer on average 5-15 hours per week.
Pay: £12.75 per hour
About us: School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.
Why is this role important?
Our operation covers over 50+ schools (and growing) and we are always seeking like minded people to join our incredible team of 100+ part-time Community Connectors, the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities of the role include:
- Opening and closing an assigned school/s in the evenings and weekends - you'll be a key holder for the school and will need to remain onsite throughout customer bookings.
- Carrying out checks as necessary and light cleaning/tidying after bookings.
- Setting up and clearing away of tables and chairs e.g. during exam periods moving exam desk set ups, so that our events can run in bare spaces or other similar requirements (training provided).
- Providing great customer service and communicating what’s happening at schools to the operations team.
Things you'll have done before/have experience in:
- Offered exceptional customer service.
- A flexible, organised, and timely approach to all your work - this helps us to ensure that our bookings run like clockwork.
- Providing feedback on what's working and what's not - you'll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- Pursuing commitment to a social/community cause - our team are all committed to making the world a better place one way or another - if you think similarly then you'll have found a great team of like minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Training and support: You'll receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers and the wider School Space team.
School Space Safeguarding Statement: School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
School Lettings Assistant/Customer Service Assistant in Sittingbourne employer: School Space
At School Space, we pride ourselves on being a community-focused employer that empowers individuals to make a meaningful impact in local schools. Our part-time roles offer flexible hours, competitive pay, and a supportive work culture where your contributions are valued and recognised. Join our dedicated team of Community Connectors and enjoy opportunities for personal growth while helping to enhance educational experiences for students in Sittingbourne.
StudySmarter Expert Advice🤫
We think this is how you could land School Lettings Assistant/Customer Service Assistant in Sittingbourne
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like School Space and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at School Space and let us see your personality shine through!
We think you need these skills to ace School Lettings Assistant/Customer Service Assistant in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and School Space.
Get Familiar with Our Brand:Before applying, take some time to learn about School Space and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at School Space
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress School Space.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which School Space will surely appreciate.
