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- Tasks: Open and close schools, provide customer service, and ensure smooth bookings.
- Company: School Space partners with schools to enhance community connections and improve educational facilities.
- Benefits: Flexible part-time hours, training provided, and a chance to make a social impact.
- Why this job: Join a passionate team dedicated to supporting schools and communities while gaining valuable experience.
- Qualifications: Experience in customer service, strong time management, and a commitment to community causes.
- Other info: Must pass an enhanced DBS check; shifts available evenings and weekends.
Community Connector (Local Key Holder / School Lettings Assistant)
Are you a community minded individual that wants to help schools fight the funding cuts?
Do you have fantastic time keeping skills and a love for working with people?
Have you been looking for a role in the evenings/weekends to fit around your other commitments?
If you\’ve answered an emphatic YES to the questions above, then a part time role with us will be just what you\’re looking for!
Location
The Bishop’s Stortford High School
Beaumont Avenue
Bishop\’s Stortford, Hertfordshire
CM23 4SH
Contract Type
Part time, Permanent
Hours of Work
All team members are contracted to work set days per week and MUST be available to work Saturdays or Sundays. Shift times will be scheduled between 4:45 and 10:30pm Monday – Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part time role that would offer on average 5-15 hours per week.
Pay
£12.30 per hour
About us
School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.
Why is this role important?
Our operation covers over 50+ schools (and growing) and we are always seeking like minded people to join our incredible team of 100+ part‑time Community Connectors, the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities of the role include:
- Opening and closing an assigned school/s in the evenings and weekends – you\’ll be a key holder for the school and will need to remain onsite throughout customer bookings
- Carrying out checks as necessary and light cleaning/tidying after bookings
- Setting up and clearing away tables and chairs e.g. during exam periods moving exam desk set ups, so that our events can run in bare spaces or other similar requirements, (training provided)
- Providing great customer service and communicating what’s happening at schools to the operations team
Bishops Stortford High School is one of our larger school sites, offering a wide range of spaces including the Astro, gym, sports hall and main hall. Due to the size of the site, we host a high volume of customer bookings and busy events on a daily basis. We are therefore looking for someone who is eager to be hands‑on in supporting customer bookings and assisting with the set-up and take‑down of events. This includes helping customers with moving sports equipment, such as netball posts, and setting up seating to ensure events can run smoothly.
Things you\’ll have done before/have experience in:
- Offered exceptional customer service
- A flexible, organised, and timely approach to all your work – this helps us to to ensure that our bookings run like clockwork.
- Providing feedback on what\’s working and what\’s not – you\’ll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- Pursuing commitment to a social/community cause – our team are all committed to making the world a better place one way or another – if you think similarly then you\’ll have found a great team of like minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Training and support
You’ll receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers and the wider School Space team.
School Space Safeguarding Statement
School Space believes that no child or vulnerably person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children’s wellbeing and protect them from harm.
Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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School Lettings Assistant/Customer Service Assistant employer: School Space
Contact Detail:
School Space Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land School Lettings Assistant/Customer Service Assistant
✨Tip Number 1
Familiarise yourself with the local community and schools in the area. Understanding the needs and challenges faced by these institutions can help you connect better with potential customers and demonstrate your commitment to supporting them.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether it's through networking or informal conversations. Being personable and approachable will highlight your suitability for a role that requires excellent communication with various stakeholders.
✨Tip Number 3
Be prepared to discuss your time management abilities. Since the role involves working evenings and weekends, emphasising your flexibility and reliability in managing your schedule will make you a more attractive candidate.
✨Tip Number 4
Engage with community groups or organisations that use school facilities. Building relationships with these groups can provide insights into their needs and expectations, which you can leverage during your application process.
We think you need these skills to ace School Lettings Assistant/Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that demonstrate your ability to work with the community. Emphasise skills like time management and flexibility, as these are crucial for the School Lettings Assistant role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for community engagement and how you can contribute to the mission of School Space. Mention specific examples of past experiences where you've provided exceptional customer service or worked in a team setting.
Highlight Availability: Clearly state your availability in your application. Since the role requires working evenings and weekends, make it easy for them to see when you can commit to shifts.
Show Commitment to Community: Demonstrate your commitment to social causes in your application. Share any volunteer work or community projects you've been involved in, as this aligns with the values of School Space and shows you’re a good fit for their team.
How to prepare for a job interview at School Space
✨Show Your Community Spirit
Emphasise your commitment to community service during the interview. Share any previous experiences where you've contributed to local initiatives or supported community projects, as this aligns perfectly with the role's focus on helping schools and their communities.
✨Demonstrate Time Management Skills
Since the role requires excellent timekeeping, be prepared to discuss how you manage your time effectively. Provide examples of how you've successfully balanced multiple commitments in the past, especially if they involved working evenings or weekends.
✨Highlight Customer Service Experience
Prepare to talk about your previous customer service roles. Discuss specific instances where you provided exceptional service, resolved issues, or received positive feedback from customers, as this is crucial for ensuring a great experience for users of the school facilities.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios related to the job, such as handling unexpected situations during bookings or managing cleaning tasks. Think through how you would approach these challenges and be ready to share your thought process.
