At a Glance
- Tasks: Open and close schools, provide excellent customer service, and support community events.
- Company: Join a mission-driven team at School Space, enhancing local communities through education.
- Benefits: Earn £12.75 per hour with flexible part-time hours that fit your schedule.
- Other info: Receive full training and support in a friendly, inclusive environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great customer service skills and a passion for community engagement.
The predicted salary is between 12 - 12 £ per hour.
Are you a community minded individual that wants to help schools fight the funding cuts? Do you have fantastic time keeping skills and a love for working with people? Have you been looking for a role in the evenings/weekends to fit around your other commitments? If you've answered an emphatic YES to the questions above, then a part time role with us will be just what you're looking for!
Location: Higham Lane North Academy Upper Farm Drive Nuneaton, Warwickshire CV11 6YN
Whilst this role is based at the above location, it would be an added bonus if you were open to occasionally supporting at our other two West Midlands schools when needed:
- Pool Hayes Academy Castle Drive Willenhall, West Midlands WV12 4QZ
- Hamstead Hall Academy Craythorne Avenue, Handsworth Wood Birmingham, West Midlands B20 1HL
Contract Type: Part time, Permanent
Hours of Work: All team members are contracted to work set days per week and MUST be available to work Saturdays or Sundays. Shift times will be scheduled between 4:30pm and 10:30pm Monday - Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part time role that would offer on average 5-15 hours per week.
Pay: £12.75 per hour
About us: School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.
Why is this role important? Our operation covers over 50+ schools (and growing) and we are always seeking like minded people to join our incredible team of 100+ part-time Community Connectors, the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities of the role include:
- Opening and closing an assigned school/s in the evenings and weekends - you'll be a key holder for the school and will need to remain onsite throughout customer bookings
- Carrying out checks as necessary and light cleaning/tidying after bookings
- Setting up and clearing away of tables and chairs e.g. during exam periods moving exam desk set ups, so that our events can run in bare spaces or other similar requirements, (training provided)
- Providing great customer service and communicating what’s happening at schools to the operations team
Things you'll have done before/have experience in:
- Offered exceptional customer service
- A flexible, organised, and timely approach to all your work - this helps us to ensure that our bookings run like clockwork.
- Providing feedback on what's working and what's not - you'll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- Pursuing commitment to a social/community cause - our team are all committed to making the world a better place one way or another - if you think similarly then you'll have found a great team of like minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Training and support: You'll receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers and the wider School Space team.
School Space Safeguarding Statement: School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
School Lettings Assistant/Customer Service Assistant in Nuneaton employer: School Space
At School Space, we pride ourselves on being a community-focused employer that values the contributions of our part-time Community Connectors. With flexible working hours that fit around your commitments, a supportive work culture, and opportunities for personal growth through training and regular team engagement, we empower our staff to make a meaningful impact in local schools and communities. Join us in creating thriving educational environments while enjoying the benefits of a collaborative and inclusive workplace in Nuneaton.
StudySmarter Expert Advice🤫
We think this is how you could land School Lettings Assistant/Customer Service Assistant in Nuneaton
✨Tip Number 1
Get to know the community! Attend local events or engage with community groups. This will not only help you understand the needs of the schools but also show your commitment to the role.
✨Tip Number 2
Be proactive in your approach. If you see an opportunity to improve customer service or streamline processes, don’t hesitate to share your ideas. We love team members who take initiative!
✨Tip Number 3
Flexibility is key! Make sure you’re available for those evening and weekend shifts. Being reliable will set you apart from other candidates and show that you’re serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace our community-focused mission.
We think you need these skills to ace School Lettings Assistant/Customer Service Assistant in Nuneaton
Some tips for your application 🫡
Show Your Community Spirit:When writing your application, let us know how passionate you are about supporting schools and the community. Share any experiences you've had that highlight your commitment to making a difference!
Be Clear and Concise:We love a well-structured application! Make sure to keep your sentences clear and to the point. Highlight your relevant skills and experiences without rambling on too much.
Tailor Your Application:Take a moment to read through the job description and align your application with what we're looking for. Mention specific responsibilities or values that resonate with you to show us you're a great fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, we can’t wait to see what you bring to the team!
How to prepare for a job interview at School Space
✨Know Your Community
Before the interview, do some research on the local community and the schools you'll be working with. Understanding their needs and how you can contribute will show your commitment to the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help someone, as this role heavily relies on great interactions with community members.
✨Be Organised and Punctual
Since timekeeping is crucial for this position, emphasise your organisational skills during the interview. Share experiences that highlight your ability to manage schedules and ensure everything runs smoothly, especially in a busy environment.
✨Express Your Passion for Community Work
Let your passion for community engagement shine through. Talk about any previous volunteer work or initiatives you've been involved in that align with the company's mission. This will demonstrate that you're not just looking for a job, but are genuinely interested in making a difference.
