At a Glance
- Tasks: Open and close schools, provide excellent customer service, and support community events.
- Company: Join a mission-driven team at School Space, enhancing local communities through education.
- Benefits: Earn £12.75 per hour with flexible part-time hours that fit your schedule.
- Other info: Receive full training and support in a friendly, inclusive environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great customer service skills and a passion for community engagement.
The predicted salary is between 10 - 15 £ per hour.
Are you a community minded individual that wants to help schools fight the funding cuts? Do you have fantastic time keeping skills and a love for working with people? Have you been looking for a role in the evenings/weekends to fit around your other commitments? If you’ve answered an emphatic YES to the questions above, then a part time role with us will be just what you’re looking for!
Location: Harlington School, Pinkwell Lane, Hayes, Middlesex UB3 1PB
Contract: Part time, Permanent
Hours of Work: All team members are contracted to work set days per week and MUST be available to work Saturdays or Sundays. Shift times will be scheduled between 4:45 and 10:30pm Monday - Friday and anywhere between 7:45am until 22:30 on Saturdays or Sundays (shifts will be a max of 8 hours). Please note this is a part time role that would offer on average 5-15 hours per week.
Pay: £12.75 per hour
About us: School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.
Why this role is important? Our operation covers over 50+ schools (and growing) and we are always seeking like minded people to join our incredible team of 100+ part-time Community Connectors, the amazing people who open and close our schools whilst ensuring our customers receive great service and have all the help they need during their bookings.
Key responsibilities:
- Opening and closing an assigned school/s in the evenings and weekends - you’ll be a key holder for the school and will need to remain onsite throughout customer bookings.
- Carrying out checks as necessary and light cleaning/tidying after bookings.
- Setting up and clearing away of tables and chairs e.g. during exam periods moving exam desk set ups, so that our events can run in bare spaces or other similar requirements (training provided).
- Providing great customer service and communicating what’s happening at schools to the operations team.
Things you’ll have done before/have experience in:
- Offered exceptional customer service.
- A flexible, organised, and timely approach to all your work - this helps us to ensure that our bookings run like clockwork.
- Providing feedback on what’s working and what’s not - you’ll be our eyes and ears on the ground at the school and your feedback will be listened to and acted upon.
- Pursuing commitment to a social/community cause - our team are all committed to making the world a better place one way or another - if you think similarly then you’ll have found a great team of like minded individuals!
As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.
Training and support: You will receive a full training programme to get you up and running at the school, followed by regular sessions with team leaders, operations managers and the wider School Space team.
Safeguarding Statement: School Space believes that no child or vulnerable person should ever have to experience abuse of any kind. School Space is committed to the safeguarding of children and recognises that as an organisation we have a responsibility to ensure all our staff members are trained and supported to recognise safeguarding concerns and that we promote safeguarding best practice. We aim to foster an understanding in each of our team members of their safeguarding responsibilities, whilst putting in place procedures to support everyone who uses a school space to safeguard children's wellbeing and protect them from harm.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
School Lettings Assistant/Customer Service Assistant employer: School Space Limited
At School Space, we pride ourselves on being a community-focused employer that values the contributions of our part-time Community Connectors. Working at Harlington School offers you the chance to make a meaningful impact in your local area while enjoying flexible hours that fit around your commitments. With comprehensive training, a supportive work culture, and opportunities for personal growth, you'll be part of a dedicated team committed to enhancing educational experiences and fostering community connections.
StudySmarter Expert Advice🤫
We think this is how you could land School Lettings Assistant/Customer Service Assistant
✨Tip Number 1
Get to know the community! Attend local events or engage with community groups. This will not only help you understand the needs of the schools but also show your commitment to the role.
✨Tip Number 2
Practice your customer service skills! Role-play scenarios with friends or family to prepare for real-life situations. Being friendly and approachable is key in this job, so let your personality shine!
✨Tip Number 3
Be flexible with your availability. Since the role requires evening and weekend shifts, showing that you can adapt your schedule will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the community.
We think you need these skills to ace School Lettings Assistant/Customer Service Assistant
Some tips for your application 🫡
Show Your Community Spirit:When you're writing your application, let your passion for community work shine through! We love candidates who are genuinely interested in making a difference, so share any relevant experiences that highlight your commitment to social causes.
Be Organised and Timely:Since this role requires fantastic time-keeping skills, make sure to mention any experiences where you've demonstrated organisation and punctuality. We want to see that you can keep things running smoothly, especially during busy bookings!
Highlight Your Customer Service Skills:Customer service is key in this role, so don’t hold back on showcasing your experience in providing great service. Share specific examples of how you've gone above and beyond to help customers in the past – we want to know how you can contribute to our team's success!
Apply Through Our Website:We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your details and get you started on your journey with School Space!
How to prepare for a job interview at School Space Limited
✨Know the Community
Familiarise yourself with the local community and the schools you might be working with. Understanding their needs and how your role as a School Lettings Assistant can support them will show your commitment and passion during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to help someone, as this role heavily relies on great interactions with community members.
✨Be Organised and Punctual
Since timekeeping is crucial for this position, demonstrate your organisational skills. You could mention how you manage your schedule or any tools you use to stay on top of your commitments, especially when it comes to evening and weekend shifts.
✨Express Your Commitment to Community Causes
Share your passion for community work and any previous experiences that align with the mission of School Space. Highlighting your dedication to making a positive impact will resonate well with the interviewers and show that you're a great fit for their team.
