Senior Ops & Customer Service Analyst in Skelmersdale

Chemist4U is seeking a Senior Ops & Customer Service Analyst to join its team in Skelmersdale. This pivotal role leverages analytical expertise to enhance customer experience, drive operational efficiencies, and support the mission of delivering high-quality, accessible healthcare.
Job Title: Senior Ops & Customer Service Analyst
Pay: £40,000 per year
Job Type: Full-Time
Contract Type: Permanent
Closing Date: Not specified (apply promptly)
About Chemist4U
Chemist4U is one of the UK’s largest online pharmacies, processing over 200,000 prescriptions monthly. The company is committed to making healthcare affordable, accessible, and convenient. Its mission is to simplify the medication journey by investing in people and technology, guided by values of collaboration, integrity, positivity, growth, and customer centricity.
Job Summary
The Senior Ops & CS Analyst will collaborate with cross-functional teams to identify trends, develop actionable insights, and implement solutions that elevate customer satisfaction and warehouse efficiency. The role requires strong analytical skills, problem-solving abilities, and a proactive mindset.
Key Responsibilities
Analyse warehouse efficiency data (pick/put away/non picks/labels/etc.) to identify areas for improvement
Analyse customer service data (tickets, calls, metrics) to enhance customer experience
Develop and maintain reporting tools and dashboards to monitor KPIs
Collaborate with product and engineering teams to influence product improvements
Conduct root cause analysis and implement effective solutions with stakeholders
Develop demand planning models to support customer service operations
Candidate Requirements
Exceptional analytical and problem-solving skills
Strong communication skills (verbal and written)
Proactive, results-oriented mindset with passion for customer experience
Ability to work collaboratively in a remote environment
Qualifications & Experience:
3+ years in operations, customer service, or related roles with focus on data analysis and process improvement
Proven track record of developing actionable insights to drive strategic decisions
Experience with CRM software, contact centre tools, warehouse terminology, and analytics tools (Looker, Excel, SQL)
Familiarity with customer experience methodologies (Net Promoter Score, Customer Satisfaction Score)
Funded gym membership
Company pension scheme
Funded training
30 days holiday
Free office drinks and snacks
Application Process
Applications must be submitted directly to Chemist4U .
How to Apply:
Prepare your CV highlighting operations, customer service, and data analysis experience.
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