Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer experience and operational efficiency through data analysis and collaboration.
- Company: Join Chemist4U, a leading online pharmacy dedicated to accessible healthcare.
- Benefits: Enjoy a competitive salary, funded gym membership, and 30 days holiday.
- Why this job: Make a real impact in healthcare while developing your analytical skills.
- Qualifications: 3+ years in operations or customer service with strong analytical abilities.
- Other info: Work remotely in a dynamic environment with excellent growth opportunities.
The predicted salary is between 32000 - 48000 £ per year.
Chemist4U is seeking a Senior Ops & Customer Service Analyst to join its team in Skelmersdale. This pivotal role leverages analytical expertise to enhance customer experience, drive operational efficiencies, and support the mission of delivering high-quality, accessible healthcare.
About Chemist4U: Chemist4U is one of the UK’s largest online pharmacies, processing over 200,000 prescriptions monthly. The company is committed to making healthcare affordable, accessible, and convenient. Its mission is to simplify the medication journey by investing in people and technology, guided by values of collaboration, integrity, positivity, growth, and customer centricity.
Job Summary: The Senior Ops & CS Analyst will collaborate with cross-functional teams to identify trends, develop actionable insights, and implement solutions that elevate customer satisfaction and warehouse efficiency. The role requires strong analytical skills, problem-solving abilities, and a proactive mindset.
Key Responsibilities:- Analyse warehouse efficiency data (pick/put away/non picks/labels/etc.) to identify areas for improvement
- Analyse customer service data (tickets, calls, metrics) to enhance customer experience
- Develop and maintain reporting tools and dashboards to monitor KPIs
- Collaborate with product and engineering teams to influence product improvements
- Conduct root cause analysis and implement effective solutions with stakeholders
- Develop demand planning models to support customer service operations
- Exceptional analytical and problem-solving skills
- Strong communication skills (verbal and written)
- Proactive, results-oriented mindset with passion for customer experience
- Ability to work collaboratively in a remote environment
- 3+ years in operations, customer service, or related roles with focus on data analysis and process improvement
- Proven track record of developing actionable insights to drive strategic decisions
- Experience with CRM software, contact centre tools, warehouse terminology, and analytics tools (Looker, Excel, SQL)
- Familiarity with customer experience methodologies (Net Promoter Score, Customer Satisfaction Score)
Application Process: Applications must be submitted directly to Chemist4U. How to Apply: Prepare your CV highlighting operations, customer service, and data analysis experience.
Senior Ops & Customer Service Analyst in Skelmersdale employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Ops & Customer Service Analyst in Skelmersdale
✨Tip Number 1
Get your CV in tip-top shape! Highlight your analytical skills and any experience you have with customer service and operations. Make sure it’s tailored to the Senior Ops & Customer Service Analyst role at Chemist4U.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Chemist4U on LinkedIn. A friendly chat can give you insider info and might just help you get your foot in the door.
✨Tip Number 3
Prepare for the interview by brushing up on your data analysis skills. Be ready to discuss how you've used analytics to improve customer experiences or operational efficiencies in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It shows you're serious about the position and gives you a better chance of being noticed by the hiring team at Chemist4U.
We think you need these skills to ace Senior Ops & Customer Service Analyst in Skelmersdale
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience in operations, customer service, and data analysis. We want to see how your skills align with the role of Senior Ops & Customer Service Analyst, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills: Since this role is all about leveraging analytical expertise, be sure to include specific examples of how you've used data to drive improvements in customer experience or operational efficiency. We love seeing those numbers and results!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point without fluff.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Chemist4U!
How to prepare for a job interview at School Result
✨Know Your Numbers
Make sure you brush up on key metrics related to customer service and operational efficiency. Be ready to discuss how you've used data analysis in your previous roles to drive improvements. This will show that you understand the importance of analytics in enhancing customer experience.
✨Showcase Your Problem-Solving Skills
Prepare specific examples of challenges you've faced in operations or customer service and how you tackled them. Highlight your analytical approach and the solutions you implemented. This will demonstrate your proactive mindset and ability to think critically under pressure.
✨Familiarise Yourself with Tools
Since the role involves using CRM software and analytics tools like Looker and SQL, make sure you're comfortable discussing your experience with these technologies. If you have any relevant projects or dashboards you've created, be ready to share those insights during the interview.
✨Emphasise Collaboration
Chemist4U values teamwork, so be prepared to talk about how you've worked with cross-functional teams in the past. Share examples of how you’ve collaborated with product and engineering teams to influence improvements, as this will highlight your ability to work effectively in a remote environment.
