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For Companies At a Glance
- Tasks: Be the friendly voice for customers, handling calls and processing orders with precision.
- Company: Join Maxpack Group Ltd, a dynamic team in Shrewsbury focused on customer satisfaction.
- Benefits: Enjoy a full-time permanent role with opportunities for growth and development.
- Why this job: Make a real difference by ensuring customers receive top-notch service and support.
- Qualifications: Experience in customer support or sales administration is a plus.
- Other info: Collaborative environment with a focus on teamwork and communication.
The predicted salary is between 30000 - 42000 £ per year.
Maxpack Group Ltd is seeking a detail-oriented and professional Customer Support Administrator to join its team in Shrewsbury. This full-time permanent role offers the opportunity to deliver responsive, accurate, and friendly service to customers, ensuring seamless order processing and communication across departments.
Role Overview
The Customer Support Administrator will be the first point of contact for inbound customer calls and emails, handling enquiries, processing orders, and maintaining data integrity. The role supports service KPIs related to order entry, brand delivery performance, and inbox management, working closely with the Customer Support Manager and other departments to ensure smooth service delivery.
Key Responsibilities
- Act as first point of contact for inbound customer calls and emails
- Handle enquiries and allocate to relevant departments/persons
- Process customer orders, ensuring accuracy in files, stock availability, and pricing
- Support Brand OTIF (On Time In Full) by maintaining accuracy in data and communication
- Monitor and manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes
- Escalate issues or potential delays to the Customer Support Manager
- Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries
- Maintain accurate daily records of inbound calls, lines entered, and sales keyed
Customer Responsiveness – inbound calls, inbox management
Order Accuracy
Service Reliability – Brand OTIF
Data Integrity
Required Skills and Attributes
Proven experience in customer support, sales administration, or order management.
Customer Support Administrator – Maxpack Group Ltd in Shrewsbury employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator – Maxpack Group Ltd in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Maxpack Group Ltd. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer support scenarios you might face. Think about how you'd handle tricky customer calls or emails, and be ready to share your thought process during the interview.
✨Tip Number 3
Show off your communication skills! Since you'll be the first point of contact, demonstrate your ability to communicate clearly and effectively. Use examples from your past experiences to highlight how you’ve successfully managed customer interactions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds!
We think you need these skills to ace Customer Support Administrator – Maxpack Group Ltd in Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and administration. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about joining Maxpack Group Ltd. We love seeing genuine enthusiasm!
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, just like you’ll be providing to our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at School Result
✨Know Your Stuff
Before the interview, make sure you understand Maxpack Group Ltd's products and services. Familiarise yourself with their customer support processes and think about how you can contribute to their goals, especially around order processing and communication.
✨Showcase Your Communication Skills
As a Customer Support Administrator, effective communication is key. Prepare examples of how you've successfully handled customer enquiries in the past. Be ready to demonstrate your ability to communicate clearly and professionally, both verbally and in writing.
✨Be Detail-Oriented
Since this role requires maintaining data integrity and accuracy, highlight your attention to detail. Bring up specific instances where your meticulousness has led to successful outcomes, such as error-free order processing or efficient inbox management.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to escalate issues or manage customer expectations. Practising these responses will help you convey your ability to handle challenges effectively.
