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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders with precision.
- Company: Join Maxpack Group Ltd, a leader in sustainable packaging solutions.
- Benefits: Enjoy a full-time role with a supportive team and clear service goals.
- Why this job: Make a real difference by providing excellent customer service in a fast-paced environment.
- Qualifications: Experience in customer support or sales administration is a plus.
- Other info: Great opportunity for career growth in a collaborative workplace.
The predicted salary is between 30000 - 42000 £ per year.
Maxpack Group Ltd is seeking a detail-oriented and professional Customer Support Administrator to join its team in Shrewsbury. This full-time permanent role offers the opportunity to deliver responsive, accurate, and friendly service to customers, ensuring seamless order processing and communication across departments.
The Customer Support Administrator will be the first point of contact for inbound customer calls and emails, handling enquiries, processing orders, and maintaining data integrity. The role supports service KPIs related to order entry, brand delivery performance, and inbox management, working closely with the Customer Support Manager and other departments to ensure smooth service delivery.
Key Responsibilities- Act as first point of contact for inbound customer calls and emails
- Handle enquiries and allocate to relevant departments/persons
- Process customer orders, ensuring accuracy in files, stock availability, and pricing
- Support Brand OTIF (On Time In Full) by maintaining accuracy in data and communication
- Monitor and manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes
- Escalate issues or potential delays to the Customer Support Manager
- Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries
- Maintain accurate daily records of inbound calls, lines entered, and sales keyed
- Customer Responsiveness – inbound calls, inbox management
- Order Accuracy
- Service Reliability – Brand OTIF
- Data Integrity
- Proven experience in customer support, sales administration, or order processing
- High attention to detail and accuracy in data entry
- Excellent communication and telephone handling skills
- Strong organisational and multitasking ability
- Comfortable working under pressure in a fast-paced environment
- Reliable, methodical, and accountable in daily workflow
- Enthusiastic team player with a focus on service excellence
- Serving – providing consistent, dependable support to customers and colleagues
- Understanding – listening carefully and responding thoughtfully to each query
- Collaborative – working closely with the team to deliver smooth service
- Helpful – anticipating customer needs and providing clear, timely communication
- Accountable – taking ownership of tasks, data, and results
What We Offer: Opportunity to contribute to Maxpack’s mission: leading UK manufacturing in sustainable, measurable packaging improvement. Supportive team environment with clear service KPIs.
Reports to: Customer Support Manager. Works closely with: Customer Support Specialist, Customer Account Managers, Operations, and Purchasing.
Not specified. Early applications are encouraged due to high interest in this position.
Customer Support Administrator in Shrewsbury employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Shrewsbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Maxpack Group Ltd. Understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer support scenarios you might face in the role. Think about how you'd handle difficult customers or tricky order issues. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your communication skills! Since this role involves a lot of interaction with customers and other departments, be ready to demonstrate your excellent communication abilities. Use clear examples from your past experiences to highlight how you’ve effectively resolved queries.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Support Administrator in Shrewsbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and order processing. We want to see how your skills align with the role, so don’t be shy about showcasing your attention to detail and communication prowess!
Showcase Your Skills: In your application, emphasise your organisational and multitasking abilities. We’re looking for someone who can handle pressure and keep things running smoothly, so share examples of how you've managed similar situations in the past.
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through! Use a friendly tone in your cover letter and demonstrate your enthusiasm for providing excellent service. We love a good vibe!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Maxpack!
How to prepare for a job interview at School Result
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Administrator role. Familiarise yourself with the key responsibilities and required skills listed in the job description. This will help you tailor your answers to show how your experience aligns with what Maxpack Group Ltd is looking for.
✨Showcase Your Communication Skills
As a Customer Support Administrator, excellent communication is crucial. During the interview, demonstrate your ability to communicate clearly and effectively. You might want to prepare examples of how you've handled customer enquiries or resolved issues in the past, highlighting your friendly and professional approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about situations where you had to manage multiple tasks under pressure or resolve a difficult customer issue. Practising these scenarios can help you articulate your thought process and showcase your organisational skills.
✨Emphasise Team Collaboration
Maxpack values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific examples of how you've supported colleagues or contributed to a team goal. This will show that you're not just focused on individual success but also on helping the team deliver excellent service.
