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- Tasks: Provide excellent customer service and support hospital operations at PDSA Pet Hospital.
- Company: Join PDSA, the UK's leading veterinary charity dedicated to improving pets' lives.
- Benefits: Earn £12.63 – £13.01 per hour with flexible hours and generous holiday options.
- Why this job: Be the friendly face for pet owners and make a difference in animal welfare.
- Qualifications: Good communication skills and ability to thrive in a busy environment.
- Other info: Enjoy a supportive workplace with opportunities for personal growth and development.
The predicted salary is between 12 - 13 £ per hour.
PDSA, the UK’s leading veterinary charity, is recruiting a Receptionist to join their busy hospital in Sheffield. This part‑time role (24.5 hours per week) is key to delivering excellent customer service to clients, supporting hospital operations, and ensuring smooth patient processing.
About the Employer
PDSA is the UK’s leading veterinary charity, operating 48 Pet Hospitals and around 120 high‑street shops. Each year, their dedicated teams deliver 2.7 million treatments to 470,000 pets. PDSA combines prevention, education, and treatment to improve pets’ lives, supported by a diverse workforce passionate about animal welfare.
Role Overview
Receptionists are the first point of contact for clients, ensuring they receive sympathetic and courteous service. The role involves managing hospital reception duties, processing clients, handling enquiries, and maintaining accurate records.
Key Responsibilities
- Deliver excellent customer service to clients attending the hospital
- Process clients and maintain PDSA paperwork
- Answer telephone enquiries courteously and efficiently
- Encourage financial contributions from clients
- Work flexibly to cover weekends and team absences
- Support hospital operations in a fast‑paced environment
Required Skills and Experience
Essential
- Good communication skills and excellent telephone manner
- Organisational skills and ability to work in a busy environment
- Resilience and flexibility to adapt to changing demands
Desirable
- Previous office experience
- Word processing skills
- Experience using computerised record systems
What We Offer
- £12.63 – £13.01 per hour
- Flexible working options
- 25 days holiday (excluding Bank Holidays) with option to buy/sell up to 5 days
- Special leave days: Volunteering Day, Celebration Day, Wellbeing Day
- Generous pension schemes (auto‑enrolment or contributory, 5–10% contributions)
- Life Assurance (4x annual salary)
- Employee Assistance Program and Online Wellbeing Centre (24/7 support)
- Discounts on retail, holidays, and more via the fetch platform
Equal Opportunities
PDSA is committed to diversity, inclusion, and family‑friendly policies. They aim to create a workplace free from discrimination, where all individuals can thrive. Reasonable adjustments during recruitment are available upon request.
How to Apply
Click here to Apply directly via the PDSA careers portal.
Application Deadline
Not specified – vacancy may close early if sufficient applications are received. Early applications are encouraged.
Receptionist – PDSA Pet Hospital | Sheffield, England employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – PDSA Pet Hospital | Sheffield, England
✨Tip Number 1
Get to know PDSA and their mission! Understanding their values and what they stand for will help you connect with the team during your interview. Show us that you're not just looking for any job, but that you're genuinely passionate about animal welfare.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries with ease.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you've successfully managed multiple tasks in a busy environment. We want to see how you can keep things running smoothly at PDSA.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're proactive and serious about joining the PDSA team. Don’t wait too long; early applications are encouraged!
We think you need these skills to ace Receptionist – PDSA Pet Hospital | Sheffield, England
Some tips for your application 🫡
Show Your Passion for Animal Welfare: When writing your application, let your love for animals shine through! Mention any relevant experiences or volunteer work that showcases your commitment to animal welfare. We want to see that you’re not just looking for a job, but that you genuinely care about the cause.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role of a Receptionist at PDSA. Use keywords from the job description, like 'excellent customer service' and 'organisational skills', to show us you’re the perfect fit!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid fluff and focus on what makes you a great candidate for the role. Remember, we’re looking for someone who can handle a busy environment with ease!
Apply Through Our Website: Don’t forget to apply directly through the PDSA careers portal! This ensures your application gets to us quickly and efficiently. Plus, it’s super easy to do – just click the link and follow the prompts!
How to prepare for a job interview at School Result
✨Know the PDSA Inside Out
Before your interview, take some time to research PDSA and its mission. Understand their values and how they contribute to animal welfare. This will not only show your genuine interest in the role but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully handled difficult situations or provided exceptional service. Be ready to discuss how you can bring that same level of care to clients at PDSA.
✨Demonstrate Organisational Skills
In a busy environment like a pet hospital, being organised is crucial. Think of specific instances where you managed multiple tasks effectively. Highlight your ability to stay calm under pressure and how you prioritise tasks to ensure smooth operations.
✨Prepare for Common Interview Questions
Anticipate questions related to your flexibility, resilience, and communication skills. Practice your responses to common interview questions, such as how you would handle a challenging client or manage a busy reception area. This will help you feel more confident during the interview.
