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- Tasks: Provide remote support for veterinary products and ensure customer satisfaction.
- Company: Join Antech Diagnostics, a leader in veterinary services.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Why this job: Make a difference in the veterinary field while developing your skills.
- Qualifications: Veterinary nursing or relevant experience preferred; strong communication skills required.
- Other info: Diverse and inclusive workplace with great employee benefits.
The predicted salary is between 28000 - 34000 £ per year.
Antech Diagnostics is seeking a Veterinary Customer Service Representative to join its growing team. This permanent role is based at the Warwick site and involves providing remote customer and technical support for veterinary products, equipment installation, and services. The position is ideal for candidates with a background in veterinary nursing, biological laboratories, or veterinary reception.
Key Responsibilities
- Respond to customer inquiries across phone, email, chat, and other channels
- Provide clear and accurate information about products, services, policies, and procedures
- Troubleshoot customer issues and follow up to ensure resolution and satisfaction
- Distribute contacts to relevant teams based on product offerings
- Handle customer complaints with empathy and professionalism
- Escalate complex issues to higher-level support or relevant departments
- Log and action service additions (e.g., add-ons, cancellations) accurately
- Process additional service requirements (e.g., immunotherapy orders, monthly digital cytology charges)
- Contribute to continuous improvement by providing feedback on recurring issues
- Meet performance goals including response times, resolution rates, and customer satisfaction
Required Skills and Experience
- RVN degree or relevant experience preferred (e.g., veterinary receptionist, lab technician)
- Technical skills to troubleshoot and resolve product/service issues
- Excellent written and verbal communication skills with empathy and professionalism
- Strong relationship management skills, including conflict resolution
- Ability to work collaboratively with internal teams to address customer needs
- Strong organisational skills with ability to multi-task, prioritise, and manage time effectively
Benefits
- 5 weeks holiday + bank holidays + 1 day birthday leave
- Career progression opportunities
- Staff discount schemes
- Life assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness programme (employee assistance, eyecare vouchers, annual flu jab)
- Cycle to work scheme
- Recruitment referral reward scheme
- Retail, restaurant, and cinema discounts
Antech Diagnostics is committed to diversity, inclusion, and employee wellbeing. Applications are welcomed from candidates of all backgrounds.
Click here to Apply directly via the Antech Diagnostics employer site.
Veterinary Customer Service Representative – Antech Diagnostics | Royal Leamington Spa, England employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Customer Service Representative – Antech Diagnostics | Royal Leamington Spa, England
✨Tip Number 1
Get to know the company! Research Antech Diagnostics and their values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you respond effectively during the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Antech Diagnostics.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Veterinary Customer Service Representative – Antech Diagnostics | Royal Leamington Spa, England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Veterinary Customer Service Representative role. Highlight any relevant background in veterinary nursing or customer service to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for veterinary care and customer service. Tell us why you want to join Antech Diagnostics and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your strong communication abilities right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at School Result
✨Know Your Stuff
Make sure you brush up on your knowledge of veterinary products and services. Familiarise yourself with common customer inquiries and technical issues that might arise. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Empathy
As a Veterinary Customer Service Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled customer complaints or provided support. This will demonstrate your ability to connect with clients and resolve their issues effectively.
✨Practice Your Communication Skills
Strong communication is crucial for this role. Try practising common interview questions with a friend or family member. Focus on articulating your thoughts clearly and professionally, as well as showcasing your ability to listen actively.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the role may face. This shows your enthusiasm and helps you assess if the company is the right fit for you.
