Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the welcoming face of Malmaison, ensuring guests receive exceptional service.
- Company: Join the stylish Malmaison brand with a focus on hospitality and guest experience.
- Benefits: Competitive pay, discounts, wellness initiatives, and career development opportunities.
- Why this job: Make memorable experiences for guests while growing your career in hospitality.
- Qualifications: Natural charm, strong communication skills, and a passion for service.
- Other info: Enjoy a dynamic work environment with sustainability initiatives and community support.
Malmaison York is recruiting a Receptionist to join its team. This full-time permanent role offers the opportunity to be the welcoming face of the hotel, ensuring guests receive exceptional service from arrival to departure. The position includes competitive pay, extensive benefits, and career progression opportunities within the Malmaison brand.
Receptionists are the first and last point of contact for guests, setting the tone for their stay. The role requires hospitality charm, passion for service, and the ability to handle guest queries across a variety of situations. Malmaison encourages internal development, offering apprenticeships and supervisory progression opportunities.
Key Responsibilities- Welcome guests warmly and professionally
- Handle guest queries and requests across reception
- Ensure high standards of service and guest satisfaction
- Support the creation of memorable guest experiences
- Uphold Malmaison’s brand values and hospitality standards
- Natural hospitality charm and passion for service
- Strong communication and interpersonal skills
- Ability to deliver consistently high standards
- Enthusiasm for working in a fast-paced, guest-focused environment
- Previous hospitality or customer service experience desirable
- Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality (from £65/night)
- 50% off friends and family room rates
- 35% off dining in Brasseries and Bistros
- Fully funded apprenticeship programmes for career development
- High street discounts on shops, experiences, and holidays
- Cycle to work scheme (save up to 40%)
- Healthcare cash plans (from £5/month)
- Referral schemes (earn up to £1,500)
- Modern, stylish uniforms
- Wellness & National Campaign Days (e.g., Mental Health Awareness Week, Pay Day Treats)
- Wagestream – instant access to earned pay and financial wellbeing tools
- Complimentary stays on 1st, 3rd, and 5th anniversaries (Dinner, Bed & Breakfast included)
- Employee Assistance Programme (confidential support 24/7)
- Sponsorship of The Brain Charity supporting neurological health
- Sustainability initiatives: 100% renewable electricity (mainly UK wind farms), Minimum 70% waste recycling across hotels, Chemical-free cleaning systems in bedrooms/public areas, Eco-friendly enzyme-based kitchen cleaning systems, Two paid volunteer days per year for sustainable charities
Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers. Applications are welcomed from all suitably qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.
Early applications are encouraged as roles may close sooner.
Receptionist – Malmaison Hotel Du Vin Holdings Limited | York, UK employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist – Malmaison Hotel Du Vin Holdings Limited | York, UK
✨Tip Number 1
Get to know the Malmaison brand! Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your hospitality charm! Role-play common guest scenarios with friends or family. The more comfortable you are handling queries, the more confident you'll be when it counts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Receptionist – Malmaison Hotel Du Vin Holdings Limited | York, UK
Some tips for your application 🫡
Show Your Hospitality Charm: When writing your application, let your natural hospitality charm shine through! Use warm and friendly language to convey your passion for service, as this is key for a role like Receptionist at Malmaison.
Tailor Your Experience: Make sure to highlight any previous hospitality or customer service experience you have. We want to see how your skills align with the responsibilities of welcoming guests and handling queries, so be specific!
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to inject a bit of your personality into your application. This helps us get a sense of who you are and how you might fit into our team at Malmaison.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at School Result
✨Know the Brand
Before your interview, take some time to research Malmaison and its values. Understanding their commitment to exceptional service and hospitality will help you align your answers with what they’re looking for. Show them that you’re not just interested in any job, but specifically in being part of their team.
✨Showcase Your Hospitality Skills
As a Receptionist, your charm and passion for service are key. Prepare examples from your past experiences where you’ve gone above and beyond for guests or handled difficult situations with grace. This will demonstrate your ability to create memorable guest experiences.
✨Practice Common Interview Questions
Think about questions like 'How would you handle a difficult guest?' or 'What does excellent customer service mean to you?'. Practising your responses will help you feel more confident and articulate during the interview. Remember, it’s all about showcasing your communication skills!
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the stylish image of Malmaison. This shows that you understand the importance of presentation and are serious about the role.
