Receptionist (Bank/Relief) – NHS Scotland | Dundee | £25,694–£27,900 per annum (Band 2)

Receptionist (Bank/Relief) – NHS Scotland | Dundee | £25,694–£27,900 per annum (Band 2)

NHS Scotland is seeking an experienced and flexible Receptionist to join its bank/relief team in Dundee. This Band 2 role offers variable shift coverage on an “as and when required” basis, including weekdays, evenings, weekends, and public holidays. The position is ideal for candidates with strong IT and administrative skills who are committed to delivering excellent customer service.

About the Company

NHS Scotland is committed to equality, diversity, and inclusion across its workforce. The organisation aims to reflect the communities it serves and foster a respectful, supportive environment for all employees. NHS Tayside, part of NHS Scotland, provides healthcare services across the region and values professionalism, compassion, and teamwork.

Role Overview

The Receptionist will provide front-line administrative support across various shifts, ensuring smooth operations during staff absences. The role involves handling patient queries, managing appointments, and maintaining accurate records using NHS systems. Initial training will be provided over a 4-week period (Monday to Friday, 12:00–20:00).

Key Responsibilities

• Provide reception cover across multiple shifts
• Handle patient check-ins and queries professionally
• Maintain accurate records using IT systems
• Ensure compliance with NHS standards and protocols
• Uphold confidentiality and patient dignity at all times

Required Skills and Experience

• Strong IT and communication skills
• Previous experience in administrative or receptionist roles
• Flexible and committed approach to shift work
• Ability to work independently and as part of a team
• Willingness to complete mandatory induction standards
• Compliance with the Code of Conduct for Healthcare Support Workers in Scotland
• Experience with NHS systems, including Trakcare
• Familiarity with healthcare environments

What We Offer

• Competitive Band 2 salary
• Flexible working arrangements
• On-the-job training
• Inclusive and supportive team culture
• Opportunity to contribute to patient care delivery

NHS Scotland welcomes applications from all sections of society and is committed to eliminating unlawful discrimination. The organisation values diversity and aims to create a workforce that reflects the population it serves.

DBS Check Requirement

This role requires a Disclosure and Barring Service (DBS) check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Application Deadline

Not specified
Early applications are encouraged due to high interest in this position. Please note this role does not meet Home Office guidelines for Skilled Worker visa sponsorship.