Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support candidates through their exam journey and handle queries with professionalism.
- Company: Join Trinity College London, a leader in English language testing.
- Benefits: Enjoy a hybrid work environment and a range of employee benefits.
- Why this job: Make a difference by helping candidates succeed in their exams.
- Qualifications: Customer service experience and strong attention to detail required.
- Other info: Inclusive workplace welcoming diverse candidates and offering career growth.
The predicted salary is between 20316 - 26700 £ per year.
Trinity College London is recruiting Customer Service Advisors to support candidates using its Secure English Language Testing (SELT) facilities and products. Advisors will be the first point of contact, guiding candidates through their exam journey, handling queries, and ensuring compliance with Trinity’s policies and regulatory requirements. Two positions are available: one permanent and one fixed‑term contract (12 months).
Key Details
- Employer: Trinity College London
- Location: Preston, Lancashire (Hybrid – up to 3 days remote per week)
- Salary: £25,396.80 per annum
- Hours: Full‑Time (40 hours per week, including regular weekend work)
- Contract Type: Permanent and 12‑Month FTC (full‑time)
- Closing Date: 12 December 2025
Role Overview
Customer Service Advisors provide friendly, professional support to candidates throughout their exam journey. Responsibilities include managing bookings, amending candidate details, cross‑checking data, and responding to queries about pricing and exam content. Advisors also collaborate with team leaders and management to report issues, complaints, and training needs.
Key Responsibilities
- Provide first‑line support to candidates using SELT facilities and products
- Handle queries related to exam bookings, pricing, and exam content
- Amend candidate details and cross‑check data for accuracy
- Record actions for colleagues to follow
- Deliver a welcoming and professional service at all times
- Feedback issues and complaints to management to improve services
- Work collaboratively with team leaders and colleagues
Required Skills and Experience
- Strong professionalism, even in challenging situations
- Ability to work under pressure while maintaining accuracy and detail
- Previous administrative and customer support experience
- Proficiency in Microsoft Office packages
- Strong work ethic and passion for customer service
Hours of Work
40 hours per week, over 5 days
- Monday–Friday: 08:00–20:00
- Saturday–Sunday: 08:00–17:30
- Regular weekend work required
Benefits
- Stimulating, inspiring, and fair work environment
- Range of employee benefits (details provided upon appointment)
- Commitment to diversity, equity, and inclusion
- Disability confident employer – accessible and supportive workplace
- Inclusive recruitment process, welcoming candidates from all backgrounds, including those with criminal records (in line with the Rehabilitation of Offenders Act 1974)
Compliance Requirements
Trinity College London does not sponsor visas in the UK. Safer recruitment process applies, including:
- Right to Work in the UK
- Identity check
- Employment history check
- Financial probity check
- Highest academic qualifications check
- Basic DBS check
Equal Opportunities
Trinity College London is committed to diversity, equity, and inclusion. Applications are encouraged from candidates of all abilities and backgrounds. The organisation ensures fair interviews for applicants with disabilities, long‑term health conditions, or neurodiverse profiles.
How to Apply
Click here to apply via the Trinity College London careers portal before the closing date. Early applications are encouraged as the advert may close sooner if there is high interest.
Application Deadline 12 December 2025
Customer Service Advisor – Trinity College London in Preston employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Trinity College London in Preston
✨Tip Number 1
Get to know the company! Research Trinity College London and their SELT facilities. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident when answering questions about managing queries or dealing with complaints.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work at Trinity College London, which can give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, early applications are encouraged, so don’t wait until the last minute. Get your name in there and show us what you've got!
We think you need these skills to ace Customer Service Advisor – Trinity College London in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer support and any relevant skills that match what Trinity College London is looking for.
Showcase Your Professionalism: Since professionalism is key in this role, use your application to demonstrate how you handle challenging situations. Share examples of how you've maintained a positive attitude while resolving customer queries.
Be Detail-Oriented: Attention to detail is crucial, especially when managing bookings and cross-checking data. Make sure your application is free from errors and clearly outlines your ability to work accurately under pressure.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as the advert may close sooner if there’s high interest. Head over to our website and get your application in!
How to prepare for a job interview at School Result
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role at Trinity College London. Familiarise yourself with their Secure English Language Testing (SELT) facilities and products, as well as the key responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled queries or resolved issues. Think of specific situations where you demonstrated professionalism and maintained a positive attitude, even under pressure. This will highlight your suitability for the role.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers, managing bookings, and ensuring compliance with policies. Practise your responses to these questions, focusing on how you can apply your skills to meet Trinity's needs. This preparation will help you feel more at ease during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics, training opportunities, or the company's approach to diversity and inclusion. This not only shows your interest in the role but also helps you determine if Trinity College London is the right fit for you.
