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For Companies At a Glance
- Tasks: Assist customers via live chat, providing friendly and accurate support.
- Company: Vita CV, a remote-friendly company focused on customer service.
- Benefits: Earn £10–£14/hour with flexible shifts and fully remote work.
- Why this job: Perfect for chat enthusiasts wanting to make a difference in customer support.
- Qualifications: Strong written English, fast typing, and a customer-friendly attitude.
- Other info: Join an inclusive culture that values diversity and career growth.
The predicted salary is between 10 - 14 £ per hour.
Vita CV is hiring a Live Chat Support Agent to assist a UK client with managing online customer queries and support requests. This fully remote role offers flexible shift options, making it ideal for candidates who prefer chat-only support without phone calls. The position is perfect for detail-oriented individuals with excellent written English and a customer-friendly attitude who enjoy multitasking in a fast-paced environment.
Key Details
- Employer: Vita CV (on behalf of UK client)
- Location: England, United Kingdom (Remote)
- Salary: £10–£14 per hour
- Hours: Part-Time (flexible shifts)
- Contract Type: Permanent/Contract (depending on client needs)
Role Overview
The Live Chat Support Agent will respond to customer inquiries in real-time, provide accurate support, and ensure customer satisfaction. You’ll follow scripts and guidelines, escalating technical issues when necessary, and maintaining service-level response times.
Key Responsibilities
- Respond promptly to incoming chat queries
- Provide friendly, accurate, and professional customer support
- Follow scripts, guidelines, and knowledgebase articles
- Escalate technical issues to appropriate teams when required
- Maintain service-level response times across multiple chat windows
Eligibility Requirements
- Excellent written English
- Fast typing speed and strong attention to detail
- Customer-friendly attitude with empathy and professionalism
- Ability to multitask across multiple chat windows
- Comfortable working in a fully remote environment
Preferred Skills
- Ideal for candidates who prefer chat-only support (no phone calls)
- Experience in customer service or online support roles (desirable but not essential)
Benefits
- Competitive hourly pay (£10–£14/hour)
- Fully remote work with flexible scheduling
- Opportunity to gain experience in customer support and digital communication
- Inclusive and supportive workplace culture
Equal Opportunity Statement
Vita CV is committed to diversity and inclusivity in the workplace. All qualified applicants are encouraged to apply.
Why This Role Stands Out
- Remote flexibility: Work from home with adaptable shifts
- Chat-only focus: Perfect for those who prefer written communication over phone calls
- Career growth: Gain valuable experience in customer support and digital service delivery
- Inclusive culture: Join a company committed to diversity and equal opportunity
How to Apply
Submit your CV and a cover letter highlighting your written communication skills, typing speed, and customer service experience.
Live Chat Support Agent (Remote) – Vita CV employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live Chat Support Agent (Remote) – Vita CV
✨Tip Number 1
Make sure to brush up on your written communication skills. Since this role is all about chat support, being clear and concise in your messages will help you stand out. Practice responding to common customer queries to get into the groove!
✨Tip Number 2
Familiarise yourself with multitasking across multiple chat windows. You’ll need to juggle several conversations at once, so try simulating this at home. It’ll help you feel more comfortable when you’re in the real deal!
✨Tip Number 3
Don’t forget to showcase your empathy and professionalism during any assessments or interviews. This role is all about providing a friendly customer experience, so let your personality shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team. Good luck, and we can’t wait to see you thrive in this role!
We think you need these skills to ace Live Chat Support Agent (Remote) – Vita CV
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is tailored to highlight your written communication skills and any relevant customer service experience. We want to see how you shine in a chat-only environment!
Nail the Cover Letter: Your cover letter is your chance to show off your personality! Keep it friendly and professional, and don’t forget to mention your typing speed and attention to detail. We love seeing your enthusiasm for the role!
Follow the Guidelines: When applying, make sure to follow the application instructions carefully. We appreciate candidates who pay attention to detail, so stick to the guidelines provided on our website.
Show Your Customer-Friendly Attitude: In your application, let us know about your approach to customer service. Share examples of how you've handled queries or resolved issues in the past. We’re all about that customer-friendly vibe!
How to prepare for a job interview at School Result
✨Master Your Written Communication
Since this role heavily relies on written English, make sure to showcase your writing skills during the interview. Prepare examples of how you've effectively communicated with customers in the past, and practice responding to potential chat queries to demonstrate your clarity and professionalism.
✨Familiarise Yourself with Chat Support Tools
Get to know common chat support tools and platforms that companies use. If you can, try to find out which ones Vita CV uses and mention your familiarity with them during the interview. This shows initiative and readiness to hit the ground running.
✨Showcase Your Multitasking Skills
The ability to handle multiple chat windows is crucial for this position. During the interview, discuss any experiences where you successfully managed several tasks at once, especially in a fast-paced environment. This will highlight your capability to thrive under pressure.
✨Emphasise Your Customer-Centric Attitude
Vita CV values a customer-friendly approach, so be prepared to share stories that illustrate your empathy and professionalism in customer service. Highlight instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
