Receptionist – Malmaison Hotel in Leeds

Job Overview

Malmaison is seeking a Receptionist to join its Leeds team. This role is perfect for someone with natural hospitality charm, passion for service, and energy to deliver exceptional guest experiences. As the first and last point of contact for guests, you’ll set the tone for their stay and ensure every visit is memorable.

Key Job Details

• Job Title: Receptionist
• Employer: Malmaison Hotel Du Vin Holdings Limited
• Location: Leeds, LS1 4AG, UK
• Salary: £12.46 per hour
• Contract Type: Permanent
• Hours: Full-Time (20 hours per week)
• Closing Date: 26 December 2025
• Job Reference: 1432960302
• Work Location: On-site

About the Employer

Malmaison, part of Frasers Hospitality, is known for stylish boutique hotels offering exceptional food, drink, and service. The brand prides itself on creating unforgettable guest experiences and fostering career growth for its employees. Malmaison actively supports internal development, with opportunities to progress into supervisory roles and access apprenticeship programmes.

Role Overview

Receptionists are the face of Malmaison, welcoming guests, handling queries, and ensuring high standards of service. The role requires friendliness, professionalism, and the ability to make guests feel valued and cared for.

Key Responsibilities

• Welcome guests warmly and professionally
• Handle queries and requests efficiently
• Manage reception duties, ensuring smooth guest check-in and check-out
• Uphold high service standards and create memorable guest experiences
• Support colleagues and contribute to team success

Required Skills and Experience

Essential

• Natural hospitality charm and passion for service
• Strong communication and interpersonal skills
• Ability to deliver high standards consistently
• Enthusiasm for working in a fast-paced, guest-focused environment

Desirable

• Previous experience in hospitality or customer service

What We Offer

• £12.46 per hour
• Heavily discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality (from £65/night)
• 50% off friends and family room rates
• 35% off dining in Brasseries and Bistros
• Fully funded apprenticeship programmes for career development
• High street discounts on shops, experiences, and holidays
• Cycle to work scheme (save up to 40%)
• Healthcare cash plans (from £5/month)
• Referral schemes (earn up to £1,500)
• Modern, stylish uniforms
• Wellness & National Campaign Days (e.g., Mental Health Awareness Week, Pay Day Treats)
• Wagestream – instant access to earned pay and financial wellbeing tools
• Complimentary stays on 1st, 3rd, and 5th anniversaries (Dinner, Bed & Breakfast included)
• Employee Assistance Programme (confidential support 24/7)
• Sponsorship of The Brain Charity, supporting people with neurological conditions

Sustainability Goals

• 100% renewable electricity (mainly UK wind farms)
• Minimum 70% waste recycling across hotels
• Chemical-free cleaning systems in bedrooms and public areas
• Eco-friendly enzyme-based kitchen cleaning systems
• Two paid volunteer days per year for sustainable charities

Equal Opportunities

Frasers Hospitality, Malmaison & Hotel du Vin are equal opportunity employers. Applications are welcomed from all suitably qualified candidates regardless of race, sex, disability, religion/belief, sexual orientation, or age.

How to Apply

Click here to Apply via the Malmaison careers portal before the closing date.

Application Deadline

26 December 2025
Early applications are encouraged.