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For Companies At a Glance
- Tasks: Deliver exceptional customer service in a fast-paced retail environment.
- Company: Join Certas Energy, a leading fuel distributor known for safety and ethical practices.
- Benefits: Enjoy flexible hours, health perks, annual leave, and personal development opportunities.
- Why this job: Grow your career in a dynamic team with industry-leading partnerships and support.
- Qualifications: No experience needed; just be hardworking, reliable, and over 18.
- Other info: Part-time role with ongoing recruitment; apply now to start your journey!
Deliver exceptional service in a fast-paced retail environment in Cambuslang, Glasgow.
About Certas Energy
Certas Energy UK Ltd is a leading fuel distributor, renowned for its dedication to safety, compliance, and ethical business practices. The company serves diverse clients, including rural residential customers, businesses, agricultural enterprises, and family farms. Certas Energy's extensive services include marine fueling, transport fuel cards, and specialized fuel solutions, as well as boiler servicing, tank maintenance, and lubricant products. Certas Energy maintains over 800 retail forecourts (including 400 Gulf-branded sites) and drives success through its Safety First and Doing the Right Thing initiatives, ensuring health and operational excellence.
Position Overview
- Role: Customer Service Assistant
- Location: Cambuslang, Glasgow
- Job Type: Part-Time (12 hours per week)
- Salary: Competitive (aligned with the Real Living Wage)
Key Responsibilities
- Provide excellent customer service, going above and beyond to exceed expectations.
- Assist customers with transactions and create a welcoming atmosphere.
- Maintain compliance with company policies on health and safety, cash handling, and stock management.
- Support the store in achieving sales targets.
What We’re Looking For
- No prior experience is necessary; full training will be provided.
- Ideal candidates should be hardworking, reliable, and customer-focused.
- Polite and professional, with strong communication skills.
- Over 18 years old (due to petrol licensing regulations).
Working at Certas Energy comes with a range of benefits, including:
- Access to Simply Health: Dental care, remote GP services, physiotherapy, and more.
- Flexible working hours to suit your schedule.
- 20 days of annual leave (prorata).
- Discount schemes, pension contributions, and life assurance (up to 4x annual salary).
- Personal development programs to help you thrive in a fast-paced environment.
- Annual Volunteering Day to give back to the community.
Why Certas Energy?
Certas Energy provides an exciting opportunity to grow within a dynamic retail environment. As part of a FTSE100 company, you’ll be supported by industry-leading partnerships with Spar, Shell, and Gulf, along with access to the Retail Academy for internal career progression.
Application Deadline: Recruitment is ongoing.
Take the Next Step
Join Certas Energy and be part of a collaborative team that values safety, customer satisfaction, and career growth. Apply today to embark on a rewarding journey in retail and customer service!
Join Certas Energy UK Ltd as a Customer Service Assistant employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Join Certas Energy UK Ltd as a Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Certas Energy's values and initiatives, such as 'Safety First' and 'Doing the Right Thing'. This will help you align your responses during any interviews or conversations with the team, showing that you understand and appreciate their commitment to safety and ethical practices.
✨Tip Number 2
Prepare to demonstrate your customer service skills in a practical way. Think of examples from your past experiences where you've gone above and beyond for a customer, even if they are not directly related to retail. This will help you stand out as a candidate who is genuinely focused on customer satisfaction.
✨Tip Number 3
Research the local area of Cambuslang and understand the community's needs. Being knowledgeable about the customers you will serve can give you an edge in discussions, showing that you are proactive and ready to engage with the community effectively.
✨Tip Number 4
Network with current or former employees of Certas Energy, if possible. They can provide insights into the company culture and what it takes to succeed as a Customer Service Assistant, which can be invaluable during your application process.
We think you need these skills to ace Join Certas Energy UK Ltd as a Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Assistant position. Tailor your application to highlight how your attributes align with what Certas Energy is looking for.
Craft a Strong CV: Create a CV that showcases your customer service skills, reliability, and any relevant experiences, even if they are not directly related to the role. Emphasise your communication skills and willingness to learn, as full training will be provided.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Certas Energy and how you can contribute to their commitment to exceptional customer service and safety.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at School Result
✨Research Certas Energy
Before your interview, take some time to learn about Certas Energy and its values. Understanding their commitment to safety and customer service will help you align your answers with what they are looking for.
✨Showcase Your Customer Service Skills
Even if you don't have prior experience, think of examples from your life where you've provided excellent service or support. Be ready to discuss how you can create a welcoming atmosphere for customers.
✨Prepare for Common Questions
Anticipate questions related to teamwork, handling difficult customers, and your approach to compliance with health and safety policies. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be prepared to ask questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
