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For Companies At a Glance
- Tasks: Provide IT support and ensure systems run smoothly in a healthcare setting.
- Company: Join Body and Mind Healthcare Clinic, a leader in patient-focused IT solutions.
- Benefits: Competitive salary, pension, sick pay, and opportunities for professional growth.
- Why this job: Make a difference in healthcare by supporting vital IT systems and services.
- Qualifications: Experience in IT support, strong troubleshooting skills, and knowledge of Microsoft 365.
- Other info: Dynamic team environment with opportunities for learning and development.
The predicted salary is between 24420 - 28000 £ per year.
Body and Mind Healthcare Clinic is seeking a proactive and security-conscious IT Support Specialist to support the day-to-day operation of IT systems across the clinic. This role involves providing technical support to clinical and administrative staff, ensuring systems, networks, and security controls remain reliable, compliant, and available.
About Body and Mind Healthcare Clinic
Body and Mind Healthcare Clinic provides healthcare services supported by NHS-connected systems and internal IT platforms. The clinic values security, compliance, and user-focused IT support, offering opportunities for professional growth and visa sponsorship for eligible candidates.
Job Summary
The IT Support Specialist will provide first- and second-line support, manage networks and firewalls, administer user accounts and devices, and ensure compliance with NHS, GDPR, and Cyber Essentials standards. The role requires strong troubleshooting skills, communication abilities, and a security-aware mindset.
Key Responsibilities
- Technical Support & Service Desk
- Provide IT support to clinical and non-clinical staff
- Diagnose and resolve issues with Windows laptops, printers, scanners, smartcard readers, VPN connectivity, and Microsoft 365 services
- Support SystemOne access and smartcard troubleshooting
- Log and manage IT support tickets
- Systems, Network & Firewall Support
- Manage LAN/Wi-Fi connectivity and network switches
- Support firewall configuration, VPN troubleshooting, and monitoring security logs
- Liaise with service providers for advanced issues
- User, Device & System Administration
- Manage user accounts across Microsoft 365, Entra ID (Azure AD), and NHS systems
- Support onboarding/offboarding processes
- Configure and manage devices via Microsoft Intune
- Assist with software deployment and updates
- Security, Compliance & NHS Alignment
- Support compliance with Cyber Essentials, GDPR, and DSP Toolkit
- Assist with endpoint protection, encryption, firewall controls, and incident response
- Handle sensitive data with confidentiality
- IT Assets, Documentation & Change Control
- Maintain records of IT assets, licences, and configurations
- Create and update IT procedures, user guides, and documentation
- Provide basic user training on Microsoft 365, SharePoint, and secure access
- Liaise with NHS teams, suppliers, and managed IT providers
Candidate Requirements
- Experience in IT Support / IT Technician / Service Desk role
- Strong troubleshooting skills across hardware, software, and networking
- Working knowledge of Windows environments
- Experience with Microsoft 365 and Intune management
- Basic understanding of networking concepts (LAN, Wi-Fi, firewalls, VPNs)
- Strong communication skills and user-focused approach
- Experience supporting SystemOne or other NHS clinical systems
- Exposure to VPN configuration and troubleshooting
- Experience in healthcare or regulated environments
- IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation)
- Knowledge of Cyber Essentials, GDPR, DSP Toolkit
Personal Attributes
- Calm, methodical, and security-aware
- Professional and discreet with confidential data
- Proactive problem solver with willingness to learn NHS systems
- Independent yet collaborative team player
Company pension, Sick pay, On-site parking
Application Process
Applications must be submitted directly to Body and Mind Healthcare Clinic. Prepare your CV highlighting IT support, networking, and compliance experience. Apply via the job posting or clinic recruitment channels.
IT Support Specialist (Healthcare) – Body and Mind Healthcare Clinic employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (Healthcare) – Body and Mind Healthcare Clinic
✨Tip Number 1
Get to know the company before your interview! Research Body and Mind Healthcare Clinic, their values, and the specific IT systems they use. This will help us tailor our answers and show that we're genuinely interested in the role.
✨Tip Number 2
Practice common IT support scenarios! Think about troubleshooting steps for issues like VPN connectivity or Microsoft 365 problems. We can even role-play with a friend to get comfortable explaining our thought process.
✨Tip Number 3
Show off our communication skills! During the interview, make sure we explain technical concepts in a way that's easy to understand. This is key for an IT Support Specialist, especially when dealing with non-technical staff.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can go a long way in showing our enthusiasm for the position. Plus, it keeps us on their radar as they make their decision.
We think you need these skills to ace IT Support Specialist (Healthcare) – Body and Mind Healthcare Clinic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience, especially in healthcare settings. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant certifications!
Showcase Your Communication Skills: Since this role involves supporting both clinical and administrative staff, it’s crucial to demonstrate your strong communication abilities. Use examples in your application that show how you’ve effectively communicated technical information to non-technical users.
Highlight Security Awareness: Given our focus on security and compliance, make sure to mention any experience you have with Cyber Essentials, GDPR, or similar standards. We’re looking for someone who understands the importance of keeping sensitive data safe!
Apply Through Our Website: Don’t forget to submit your application directly through our website! It’s the best way to ensure we receive your details promptly and can consider you for this exciting opportunity at Body and Mind Healthcare Clinic.
How to prepare for a job interview at School Result
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows environments, Microsoft 365, and networking concepts. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Showcase Your Communication Skills
As an IT Support Specialist, you'll need to communicate effectively with both clinical and administrative staff. Practice explaining complex technical issues in simple terms, and be prepared to demonstrate your user-focused approach during the interview.
✨Understand Compliance and Security Standards
Familiarise yourself with Cyber Essentials, GDPR, and NHS compliance requirements. Be ready to discuss how you’ve ensured security and compliance in previous roles, as this is crucial for the position at Body and Mind Healthcare Clinic.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the clinic's IT systems, team dynamics, and opportunities for professional growth. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
