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For Companies At a Glance
- Tasks: Guide clients through onboarding and support, ensuring their success with our products.
- Company: Join CrewBloom, a dynamic tech company focused on customer satisfaction.
- Benefits: Enjoy fully remote work, flexible hours, and limitless career growth opportunities.
- Why this job: Make a real impact in a fast-paced SaaS environment while building strong client relationships.
- Qualifications: 3+ years in customer success or account management, with SaaS experience preferred.
- Other info: Be part of an innovative team culture that values your unique contributions.
The predicted salary is between 28800 - 48000 ÂŁ per year.
CrewBloom is seeking a proactive and customer-focused Customer Success Manager (CSM) to join its growing UK team. As the primary point of contact for clients, you’ll ensure they achieve their desired outcomes with CrewBloom’s products and services. This role is ideal for professionals with SaaS, account management, or customer success experience who thrive in building long‑term relationships and driving customer satisfaction, retention, and growth.
Role Overview
The Customer Success Manager will guide clients through onboarding, training, and ongoing support. You’ll act as a trusted advisor, advocate for customer needs, and collaborate with internal teams to resolve issues, improve user experiences, and identify opportunities for upselling or cross‑selling.
Key Responsibilities
- Customer Relationship Management: Serve as the primary contact for onboarding, training, and support; build strong client relationships.
- Onboarding & Training: Guide new customers through smooth product implementation; conduct tailored demos and training sessions.
- Retention & Growth: Monitor customer health and engagement; identify risks and opportunities for expansion; collaborate with sales and marketing on upsell/cross‑sell opportunities.
- Support & Issue Resolution: Act as customer advocate; coordinate with technical and product teams to resolve issues and improve experiences.
- Performance Metrics & Reporting: Track and analyze NPS, churn, and satisfaction; provide regular reports and insights to management.
Eligibility Requirements
- 3+ years of experience in customer success, account management, or related field
- Experience in SaaS, e‑commerce, or finance industries (preferred)
- Strong interpersonal and communication skills
- Excellent problem‑solving and conflict‑resolution abilities
- Proficiency in CRM software (Salesforce, HubSpot) and customer success tools (Gainsight, Totango)
- Ability to analyze data and make informed decisions
- Customer‑first mindset with passion for helping others succeed
Technical & Work Environment Requirements
- Internet: Primary connection (15 Mbps minimum) + backup (10 Mbps minimum, power‑outage capable)
- Primary Device: Desktop/laptop with Intel Core i5 (8th gen+), i3 (10th gen+), AMD Ryzen 5, or equivalent; 8 GB RAM minimum
- Backup Device: Must meet/exceed Intel Core i3 performance; functional during power interruptions
- Peripherals: Webcam, noise‑canceling USB headset, smartphone for communication/verification
- Workspace: Quiet, dedicated home office space
Benefits
- Fully remote work with flexible arrangements
- Fun, inclusive, and innovative team culture
- Daily opportunities to learn, innovate, and excel
- Limitless career growth with resources to propel your career forward
- High‑energy, engaging atmosphere with stimulating challenges and rewards
- Work‑life balance: eliminate commutes, enjoy more time with loved ones, and integrate personal and professional life seamlessly
Why This Role Stands Out
- Impactful work: Drive customer satisfaction, retention, and growth in a dynamic SaaS environment.
- Flexibility: Remote‑first role with freedom to create your ideal work environment.
- Career growth: Unlock limitless opportunities to advance within a fast‑paced, innovative company.
- Supportive culture: Join a team that values unique contributions and fosters professional development.
How to Apply
Submit your CV and a cover letter highlighting your customer success experience, SaaS knowledge, and ability to build strong client relationships.
Customer Success Manager (Remote UK) in Glasgow employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Remote UK) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with current CrewBloom employees on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research CrewBloom’s products and think about how your experience aligns with their customer success goals. We want to see you shine, so practice common interview questions and have your success stories ready.
✨Tip Number 3
Show off your skills! If you have experience with CRM software or customer success tools, be ready to discuss how you've used them to drive results. We love seeing candidates who can demonstrate their impact.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at CrewBloom. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Manager (Remote UK) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your SaaS experience and any relevant achievements that showcase your ability to build strong client relationships.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can help our clients achieve their goals. Be specific about your past experiences and how they relate to the role.
Showcase Your Problem-Solving Skills: In both your CV and cover letter, include examples of how you've successfully resolved customer issues in the past. We love candidates who can demonstrate their ability to think on their feet and advocate for customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at School Result
✨Know Your Customer Success Basics
Before the interview, brush up on key customer success concepts and metrics like NPS and churn rates. Be ready to discuss how you've used these in past roles to drive customer satisfaction and retention.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built strong relationships with clients in previous positions. Highlight specific instances where your proactive approach led to successful outcomes or resolved issues effectively.
✨Familiarise Yourself with CrewBloom’s Products
Take some time to understand CrewBloom’s offerings and how they benefit customers. This will help you articulate how you can guide clients through onboarding and training, making you a more compelling candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer advocacy. Think of scenarios where you had to resolve conflicts or upsell services, and be ready to explain your thought process and actions.
