Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and support for Savings and Loans customers.
- Company: Join Tesco Bank, a leader in customer care and community values.
- Benefits: Competitive salary, full training, and opportunities for professional growth.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a hybrid work model and be part of a dynamic team.
The predicted salary is between 23600 - 25000 £ per year.
Tesco Bank is hiring a Customer Service Representative to join its Core Banking team in Glasgow. This is a full-time, hybrid role ideal for individuals with strong communication skills and a passion for helping customers. You’ll support Savings and Loans customers through inbound and outbound calls, ensuring their financial needs are met with care and efficiency.
Key Details
- Location: Glasgow, Barclays Campus
- Salary: £23,600–£25,000 to start; rising to approx. £26,500 after 6 months
- Hours: Full-time, 36 hours/week
- Contract: Permanent
- Work Model: Office-based during probation; hybrid (2 days/week in office) thereafter
- Department: Banking Customer Service (Savings & Loans)
Responsibilities
- Deliver outstanding customer service via inbound and occasional outbound calls
- Assist with account openings, fund transfers, and digital banking support
- Take ownership of customer queries from start to resolution
- Use judgment and tools to resolve issues and provide tailored solutions
- Accurately document all customer interactions and outcomes
- Educate customers on Tesco Bank’s full range of products and services
- Maintain a positive, empathetic, and professional attitude throughout
Candidate Profile
Essential Skills and Experience
- Customer service experience (call centre preferred, but retail/hospitality also considered)
- Strong communication and active listening skills
- Ability to remain calm, empathetic, and resilient in complex situations
- Comfortable using Microsoft Office and multiple systems simultaneously
- Alignment with Tesco Bank’s values: customer-first, respectful, and helpful
Desirable
- Experience in financial services or regulated environments
- Passion for delivering exceptional customer experiences
- Ability to thrive in a fast-paced, target-driven setting
Why Join Tesco Bank
- Be part of a collaborative and energetic team
- Receive full training to become a product expert
- Opportunities for professional growth and development
- Contribute to a company that values community, sustainability, and customer care
How to Apply
Click here to apply directly via LinkedIn or Tesco Bank’s careers portal. Early applications are encouraged.
Customer Service Representative in Glasgow employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know Tesco Bank's values inside out! When you’re chatting with them, sprinkle in how you align with their customer-first approach. It shows you’re not just looking for any job, but you genuinely want to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer scenarios with a friend. This will help you stay calm and empathetic during the real deal.
✨Tip Number 3
Don’t forget to highlight your past experiences! Whether it’s from a call centre or retail, share specific examples of how you’ve helped customers. This will make you stand out as someone who can deliver exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, early applications are encouraged, so don’t wait around – get your name in the hat!
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any customer service experience you have, especially in call centres or retail, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you align with Tesco Bank’s values. Keep it friendly and professional, and don’t forget to mention why you want to join our team.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application showcases your ability to communicate clearly and effectively. Use examples from your past experiences to demonstrate how you’ve successfully handled customer queries.
Apply Through Our Website: We encourage you to apply directly through Tesco Bank’s careers portal. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, early applications are always appreciated!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research Tesco Bank. Understand their values, especially their customer-first approach. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or provided exceptional service. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Empathy and Resilience
In customer service, you'll encounter challenging situations. Be ready to discuss how you've handled difficult customers or stressful scenarios in the past. Highlight your ability to remain calm and empathetic, as this aligns perfectly with Tesco Bank's values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if Tesco Bank is the right fit for you.
