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- Tasks: Coordinate field engineers and manage urgent maintenance requests to ensure timely service delivery.
- Company: Join Arcus FM, a leading facilities management company based in Redditch, UK.
- Benefits: Enjoy a competitive salary, bonus potential, generous leave, and health perks.
- Why this job: Be part of a dynamic team with opportunities for career growth and industry-leading training.
- Qualifications: Experience in scheduling or planning is essential; strong communication skills are a must.
- Other info: Flexible working hours required; join us in making a real impact in service delivery.
The predicted salary is between 20800 - 25853 £ per year.
- Employer: Arcus FM
- Location: Redditch, United Kingdom
- Job Title: Customer Support Scheduler
- Salary: £25,853/year + up to 4% discretionary bonus
- Contract Type: Permanent | Full-Time (40 hours/week)
- Schedule: 7am–7pm, 7 days/week (flexibility required)
- Application Deadline: 30 August 2025
Purpose of the Role
Arcus FM is seeking a proactive Customer Support Scheduler to join its Central Operations Planning team. You’ll play a vital role in coordinating field engineers, managing reactive and urgent maintenance requests, and ensuring service delivery meets strict SLAs and KPIs.
Key Responsibilities
- Schedule engineers using the Aeromark system based on location, availability, and urgency
- Liaise with stores and field teams to ensure timely service delivery
- Manage reactive maintenance requests with up to 720-hour windows
- Communicate effectively with engineers, managers, and helpdesk staff
- Resolve scheduling conflicts and pushback with confidence and persuasion
- Maintain accurate records and support operational continuity
Skills, Experience & Qualifications
Required:
- Experience in scheduling or planning (any industry)
- Strong computer literacy and willingness to learn new systems
- Excellent communication and problem-solving skills
- Resilience and confidence in high-pressure situations
What’s in it for You?
- Bonus: Up to 4% discretionary based on performance
- Leave: 25 days annual leave + bank holidays
- Pension: Matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Discounts: Up to 10% off B&Q/Trade Point, 20% off Nuffield Health
Arcus FM is committed to career development and offers industry-leading learning opportunities.
Last Modified: 2025-07-12 06:48:15
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Customer Support Scheduler – £25,853/year | Full-Time | Arcus FM | Redditch, UK employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Scheduler – £25,853/year | Full-Time | Arcus FM | Redditch, UK
✨Tip Number 1
Familiarise yourself with the Aeromark system, as it's crucial for scheduling engineers. You can find online tutorials or user guides that will help you understand its functionalities better.
✨Tip Number 2
Brush up on your communication skills, especially in high-pressure situations. Practising role-play scenarios with friends or family can help you feel more confident when resolving scheduling conflicts.
✨Tip Number 3
Research Arcus FM and their operations to understand their service delivery expectations. This knowledge will allow you to tailor your approach during interviews and demonstrate your commitment to their values.
✨Tip Number 4
Network with current or former employees of Arcus FM on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the Customer Support Scheduler role.
We think you need these skills to ace Customer Support Scheduler – £25,853/year | Full-Time | Arcus FM | Redditch, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Scheduler position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in scheduling or planning, even if it's from a different industry. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since effective communication is crucial for this role, make sure to illustrate your communication skills in your application. Mention instances where you successfully resolved conflicts or liaised with multiple teams.
Proofread Your Application: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a scheduling role.
How to prepare for a job interview at School Result
✨Show Your Scheduling Experience
Make sure to highlight any previous experience you have in scheduling or planning, even if it's from a different industry. Be ready to discuss specific examples of how you've managed schedules and resolved conflicts.
✨Demonstrate Communication Skills
Since the role requires effective communication with engineers, managers, and helpdesk staff, prepare to showcase your communication skills. You might want to share instances where you successfully liaised between different teams or resolved misunderstandings.
✨Prepare for High-Pressure Scenarios
The job involves managing urgent maintenance requests under tight deadlines. Think of examples from your past where you thrived in high-pressure situations and be ready to explain how you maintained composure and made effective decisions.
✨Familiarise Yourself with Aeromark
Although you may not have used the Aeromark system before, showing a willingness to learn new systems is crucial. Do some research on Aeromark and mention your adaptability to new technologies during the interview.
