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For Companies At a Glance
- Tasks: Deliver top-notch customer support and troubleshoot technical issues for users.
- Company: Join Ben, a fast-growing benefits platform revolutionising workplace perks.
- Benefits: £30,000 salary, equity, bonuses, and generous holiday allowance.
- Why this job: Be part of a dynamic team making a real difference in customer success.
- Qualifications: 2+ years in B2B SaaS customer service with strong communication skills.
- Other info: Enjoy a hybrid work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Ben is a fast-growing benefits platform transforming how employees access and manage their workplace perks. They’re hiring a Customer Support Agent to deliver world-class service and technical support to users. This hybrid role is ideal for candidates with SaaS experience, strong problem-solving skills, and a passion for customer success.
Key Details
- Location: London, England (Hybrid)
- Salary: £30,000 base + equity + bonus scheme
- Contract Type: Full-Time
- Work Schedule: UK working days, occasional public holiday coverage
Responsibilities
- Respond to customer queries via email, chat, and phone
- Troubleshoot technical and product-related issues
- Maintain high CSAT and meet SLAs
- Become a product expert and educate users
- Escalate recurring issues and identify trends
- Create and update help centre content
- Participate in team meetings and product updates
Requirements
- 2+ years in customer service within a B2B SaaS company
- Strong written and verbal communication
- Analytical thinking and technical aptitude
- Familiarity with tools like Intercom, Jira, and CRM platforms
- Excellent time management and organisational skills
- C1-level English proficiency
Benefits
- £100 monthly Ben Balance (increases annually)
- Weekly office lunch
- 28 days holiday + bank holidays (option to buy/sell 5 days)
- Work-from-abroad scheme
- Enhanced parental leave and nursery support
- Private medical insurance
- Life assurance with annual health check
- Mental health support and professional coaching
Application Link
Apply directly via Ben’s careers page: Ben Careers – Customer Support Agent
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Customer Support Agent – £30,000 employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent – £30,000
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ben on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. We should be ready to showcase our problem-solving skills and how we handle tricky situations. Role-playing with a friend can help us nail this!
✨Tip Number 3
Show off our passion for customer success! During interviews, let’s share examples of how we've gone above and beyond for customers in the past. This will demonstrate that we’re not just about solving problems, but also about making customers happy.
✨Tip Number 4
Don’t forget to apply through Ben’s careers page! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of their team.
We think you need these skills to ace Customer Support Agent – £30,000
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Agent role. Highlight your SaaS experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and problem-solving skills. Let us know why you're excited about joining Ben and how you can contribute to our mission.
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with customers.
Apply Through Our Website: Don't forget to apply directly via Ben’s careers page! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at School Result
✨Know the Product Inside Out
Before your interview, make sure you understand Ben's platform and its features. Familiarise yourself with common customer queries and how to troubleshoot them. This will show your passion for customer success and your readiness to become a product expert.
✨Showcase Your Problem-Solving Skills
Prepare examples from your previous roles where you've successfully resolved customer issues. Highlight your analytical thinking and technical aptitude, especially in a B2B SaaS context. This will demonstrate your ability to handle the challenges of the Customer Support Agent role.
✨Communicate Clearly and Confidently
Since strong written and verbal communication is key, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend. This will help you convey your ideas effectively and show that you can maintain high CSAT levels.
✨Be Ready to Discuss Tools and Technologies
Familiarise yourself with tools like Intercom, Jira, and CRM platforms. Be prepared to discuss how you've used these tools in past roles. This knowledge will set you apart and show that you're ready to hit the ground running in this hybrid role.