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- Tasks: Assist customers with inquiries via social media and email, ensuring a positive experience.
- Company: Join Concentrix, a global leader in customer experience and support.
- Benefits: Earn £12.25/hour, enjoy discounts, free healthcare, and professional development opportunities.
- Why this job: Combine your passion for fashion with your language skills in a dynamic role.
- Qualifications: Fluent in Polish and English, with at least 6 months of customer service experience.
- Other info: Flexible hybrid work model with excellent career growth potential.
The predicted salary is between 10 - 15 £ per hour.
Concentrix is hiring a Polish-speaking Customer Support Advisor to join its Primark team. This full-time, permanent role offers a hybrid work model with two days in the Belfast office and three days remote. If you’re passionate about fashion, fluent in Polish and English, and have a knack for delivering exceptional customer service, this is your chance to join a global leader in customer experience.
About Concentrix: Concentrix is a global customer experience technology and services company, serving over 550,000 employees worldwide. We partner with some of the world’s most iconic brands to deliver exceptional customer support. As a Disability Confident and equal opportunity employer, we are committed to building an inclusive and supportive workplace.
Role Overview: As a Customer Support Advisor, you’ll handle customer inquiries via social media and email, addressing issues such as missing orders, payment concerns, product availability, and order modifications. You’ll represent the Primark brand with empathy, professionalism, and a cheerful attitude, ensuring every customer interaction is a positive one.
Key Responsibilities:- Respond to customer queries via social media and email
- Resolve issues related to orders, payments, and product availability
- Process order modifications and cancellations
- Maintain a friendly, empathetic, and professional tone
- Work collaboratively with team members to meet service targets
- Ensure data privacy and compliance with company policies
- Fluent in Polish and English (verbal and written)
- Minimum 6 months of customer service experience
- Fully flexible to work shifts between 8:00 AM – 12:00 AM, Monday to Sunday
- Minimum broadband speed of 10 Mbps and a distraction-free home workspace
- Clean record with no credit, criminal, or disciplinary issues
- Experience in social media support or content moderation
- Passion for fashion and online retail
- £12.25 hourly rate
- AXA car and home insurance discounts
- Refer-a-friend incentive
- Employee Assistance Program (free support and resources)
- Wrkit platform: lifestyle savings, free online courses, wellbeing tools
- PUREGYM discount and 0% joining fee
- Free healthcare cover for you and your dependents (after 1 year)
- Employee Stock Purchase Plan (ESPP) – buy Concentrix stock (CNXC)
Concentrix is committed to diversity, equity, and inclusion. We evaluate qualified applicants without regard to race, religion, gender, age, disability, sexual orientation, or any other protected characteristic.
If you’re ready to bring your language skills and customer service experience to a global team, click here to apply now. Applications are reviewed on a rolling basis. Early submissions are encouraged due to high interest in this position.
Customer Support Advisor – Polish Speaking | Remote | £12.25/hour employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor – Polish Speaking | Remote | £12.25/hour
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might have connections in the customer support field. A personal recommendation can really give you an edge.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with a mate. Focus on common customer service scenarios and how you'd handle them, especially in Polish and English.
✨Tip Number 3
Show your passion for fashion! When chatting with potential employers, share your love for the industry and how it drives your customer service approach. It’ll make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Support Advisor – Polish Speaking | Remote | £12.25/hour
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Polish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can use both languages to provide top-notch customer support!
Tailor Your Experience: When you're writing about your previous customer service experience, be specific! Use examples that showcase your ability to handle inquiries and resolve issues, especially in a fashion or retail context. This will help us see how you'd fit into our team.
Keep It Professional Yet Friendly: Your application should reflect the friendly and professional tone we value at Concentrix. Use a warm and approachable style in your writing to give us a taste of how you’d interact with customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, early submissions are encouraged, so get your application in as soon as you can!
How to prepare for a job interview at School Result
✨Know Your Stuff
Before the interview, make sure you understand Concentrix and its role in customer experience. Familiarise yourself with their values, especially around inclusivity and customer service. This will help you align your answers with what they’re looking for.
✨Show Off Your Language Skills
Since this role requires fluency in Polish and English, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to show your confidence and proficiency.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your past customer service experience where you successfully resolved issues or handled difficult customers, and be ready to share these stories.
✨Dress the Part, Even Remotely
Even though the role is remote, dressing professionally can set the right tone for your interview. It shows that you take the opportunity seriously and are ready to represent the Primark brand with professionalism and cheerfulness.