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For Companies At a Glance
- Tasks: Provide face-to-face customer support and handle queries with empathy.
- Company: Join the Bank of Scotland, part of Lloyds Banking Group, a leader in financial services.
- Benefits: Enjoy a competitive salary, pension contributions, private medical cover, and lifestyle discounts.
- Why this job: Kickstart your career in finance while helping people manage their money effectively.
- Qualifications: No prior experience needed, just a passion for helping others and strong communication skills.
- Other info: Opportunities for career progression and remote work after 12 months.
The predicted salary is between 25000 - 30750 £ per year.
Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group)
Overview
Lloyds Banking Group is hiring a Customer Support Advisor to join its Bank of Scotland and Halifax branches in Perth. This full-time role offers a starting salary of £25,000, increasing to £25,750 after six months, with further progression up to £30,750 through the Skill Progression Framework. It’s ideal for people-focused individuals eager to grow a career in financial services.
Key Details
- Location: Perth, Scotland (across Lloyds and Halifax branches)
- Salary:
- Starting: £25,000
- After 6 months: £25,750
- Up to: £30,750 (via skill progression)
- Contract Type: Permanent, Full-Time
- Hours: 35 hours/week, including Saturdays
- Working Pattern: Branch-based, with potential for remote roles after 12 months
Responsibilities
- Provide face-to-face customer support in branch
- Handle queries, payments, and account updates
- Deliver empathetic, solution-focused service
- Build strong customer relationships
- Support customers via phone, web chat, social media, and video calls (after initial branch experience)
Career Development
- Minimum 12 months in customer service to build foundational skills
- Earn accreditations through the Skill Progression Framework
- Opportunities to move into specialist roles (Digital, Operations, Fraud, Financial Planning) or leadership positions
Candidate Profile
Ideal Traits
- Genuine interest in helping people with their finances
- Strong relationship-building and communication skills
- Empathetic, caring, and trustworthy approach
- Team-oriented and collaborative mindset
- No prior financial services experience required
Homeworking Criteria (for future remote roles)
- Quiet, private space at home
- Stable internet connection
Benefits
- Up to 15% pension contribution
- Annual performance bonus
- Private medical cover (BUPA)
- Share schemes
- Lifestyle discounts
- 22 days’ holiday (plus bank holidays, increases over time)
- Wellbeing initiatives and generous parental leave
- Annual salary review (1 April)
Diversity and Inclusion
Lloyds Banking Group is committed to building an inclusive workplace that reflects modern society. The organisation welcomes applications from under-represented groups and offers reasonable adjustments during recruitment.
How to Apply
Click here to apply via Lloyds Banking Group’s careers portal. Early applications are encouraged due to high interest and potential early closure of the vacancy.
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Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group) employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group)
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and their values. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your customer support skills! Role-play common scenarios you might face in the role. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Bank of Scotland. Don’t miss out!
We think you need these skills to ace Customer Support – £25,000/year | Bank of Scotland (Lloyds Banking Group)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support role. Highlight your people skills and any relevant experience, even if it’s not in financial services. We want to see how you can bring your unique touch to our team!
Show Your Passion: Let your enthusiasm for helping customers shine through in your application. We’re looking for genuine interest in supporting people with their finances, so don’t hold back on sharing why this role excites you!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Early!: Don’t wait until the last minute to submit your application. We encourage early applications as we expect high interest in this role. Head over to our website and get your application in – we can’t wait to hear from you!
How to prepare for a job interview at School Result
✨Know the Company
Before your interview, take some time to research Lloyds Banking Group and its values. Understanding their commitment to customer service and inclusivity will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Support Advisor, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully resolved issues or built strong relationships, even if it’s outside of financial services.
✨Practice Empathy
Empathy is crucial in this role. Think about how you can demonstrate your caring approach during the interview. You might want to role-play common customer scenarios to show how you would handle them with understanding and patience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the Skill Progression Framework or opportunities for career development. This shows your interest in growing within the company and helps you gauge if it’s the right fit for you.