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For Companies At a Glance
- Tasks: Support UK customers by resolving issues and ensuring a seamless experience.
- Company: Zeller, a fintech innovator redefining business banking in the UK.
- Benefits: Competitive salary, equity options, excellent parental leave, and ongoing learning opportunities.
- Why this job: Join a dynamic team and shape the future of fintech while helping businesses thrive.
- Qualifications: 2+ years in customer support with strong communication skills and attention to detail.
- Other info: Remote-first culture with collaborative support across time zones.
The predicted salary is between 24000 - 36000 £ per year.
Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote)
Zeller is redefining business banking and payments for companies of all sizes. Backed by leading global VCs and powered by a team of experienced fintech professionals, Zeller has helped tens of thousands of Australian businesses simplify payments, manage hardware fleets, and save money. Now expanding into the UK, Zeller is building a world-class team to deliver better financial services to British businesses.
Location
London, United Kingdom
Remote-first with collaborative support across time zones
Employment Type
Full-time | Permanent
Salary and Benefits
- Equity options from an early stage
- Balanced and supportive work environment
- Excellent parental leave and other entitlements
- Ongoing learning and development opportunities
- Opportunity to shape the future of fintech in the UK
Role Overview
Zeller is hiring a Customer Success Agent to serve as the direct voice of its UK customers. You’ll support merchants across industries—from baristas to retailers—by resolving issues, answering questions, and ensuring a seamless experience. This is a strategic, hands-on role ideal for someone passionate about customer care, fintech innovation, and operational excellence.
Key Responsibilities
- Provide responsive, accurate, and empathetic support via phone, email, SMS, and social channels
- Handle account, transaction, and product enquiries in line with compliance standards
- Escalate complex cases to senior support when needed
- Document all interactions in the support system with precision
- Adhere to FCA, GDPR, and internal data security protocols
- Meet KPIs including response time, resolution time, and quality benchmarks
- Identify recurring issues and customer pain points
- Collaborate with Sales, Product, and Risk teams to resolve cases
- Contribute to knowledge base updates and process improvements
- Participate in training and QA sessions to maintain service excellence
- Provide support during standard business hours as part of a 24/7 team
Skills and Experience
- 2+ years in customer support, call centre, or financial services
- Strong written and verbal communication skills
- Confident handling inbound and outbound contact across channels
- Experience with CRMs and support tools (e.g. HubSpot, AWS)
- Familiarity with payments, accounts, and financial products
- High attention to detail and accuracy in case handling
- Calm, empathetic, and solution-oriented under pressure
- Team player with ability to work independently
- Knowledge of FCA regulations, fraud prevention, or KYC/AML is a plus
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Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote) employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote)
✨Tip Number 1
Get to know Zeller and its mission! Research the company’s values and services so you can show genuine enthusiasm during interviews. We want to see that you’re not just looking for any job, but that you’re excited about being part of our journey in redefining business banking.
✨Tip Number 2
Practice your communication skills! As a Customer Success Agent, you’ll need to be clear and empathetic. Try role-playing common customer scenarios with friends or family to build your confidence and refine your responses. We love seeing candidates who can handle tough questions with ease!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups to learn more about the company culture. We appreciate candidates who take the initiative to engage with us and show they’re serious about joining the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re keen on being part of Zeller from the get-go. Let’s make this happen together!
We think you need these skills to ace Customer Success Agent – Full-Time | £28,000–£36,000 | London (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Agent role. Highlight your experience in customer support and any relevant skills that match what we’re looking for at Zeller.
Showcase Your Communication Skills: Since this role is all about connecting with customers, let your written communication shine! Use clear, concise language and demonstrate your empathy and problem-solving abilities in your application.
Be Detail-Oriented: Attention to detail is key in this role. Ensure your application is free from typos and errors, and provide specific examples of how you've handled customer inquiries or resolved issues in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at School Result
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success. Understand what it means to be the voice of the customer and how to provide empathetic support. Familiarise yourself with common customer pain points in fintech and think about how you would address them.
✨Showcase Your Communication Skills
Since this role requires strong written and verbal communication, prepare examples that highlight your ability to communicate effectively. Practice articulating your thoughts clearly and concisely, as you may need to demonstrate this during the interview.
✨Familiarise Yourself with Compliance Standards
Zeller operates within strict compliance frameworks like FCA and GDPR. Make sure you understand these regulations and can discuss how they impact customer interactions. This will show that you’re not only passionate about customer care but also aware of the legal landscape.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of past experiences where you resolved customer issues or improved processes. Be ready to explain your thought process and the outcomes of your actions.
