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For Companies At a Glance
- Tasks: Help customers with account creation and provide top-notch support via phone, email, and chat.
- Company: Join MatchAwards, a growing company focused on innovative solutions and exceptional customer experiences.
- Benefits: Enjoy competitive pay, bonuses, commissions, and flexible remote working arrangements.
- Why this job: Make a real impact in a dynamic workplace while enhancing customer interactions.
- Qualifications: 1-3 years in customer service, strong communication skills, and multitasking ability.
- Other info: Comprehensive training provided, including cryptocurrency knowledge, in a supportive culture.
The predicted salary is between 36000 - 48000 £ per year.
MatchAwards is seeking a Customer Service Specialist to join their remote team in the UK. This part‑time role is ideal for problem‑solvers who excel at enhancing customer interactions, providing empathetic support, and delivering excellent service. The position offers competitive pay, bonuses, and commissions, with opportunities to make a meaningful impact in a dynamic workplace.
About the Employer
MatchAwards is a growing company focused on delivering innovative solutions and exceptional customer experiences. The organisation values collaboration, problem‑solving, and customer satisfaction, offering employees a supportive and growth‑oriented environment.
Role Overview
The Customer Service Specialist will guide customers through account creation, address inquiries, and provide detailed product information. The role requires strong communication skills, multitasking ability, and a proactive approach to resolving customer issues.
Key Responsibilities
- Guide customers through account creation, highlighting platform features and benefits
- Address customer inquiries and concerns via phone, email, and live chat
- Provide detailed information about products, services, and pricing
- Collaborate with colleagues across departments to resolve customer issues quickly and effectively
Required Skills and Experience
Essential
- 1–3 years of experience in customer service or related field
- Outstanding communication skills, including excellent phone manners and clear articulation
- Strong multitasking and organisational skills in fast‑paced environments
- Basic knowledge of cryptocurrencies (training provided)
What We Offer
- Competitive salary ($47,600 – $61,600/year)
- Bonus and commission opportunities
- Remote, flexible working arrangements
- Comprehensive training, including cryptocurrency knowledge
- Supportive and innovative workplace culture
Equal Opportunities
MatchAwards is committed to diversity, inclusion, and fair recruitment practices. Applications are encouraged from candidates of all backgrounds.
How to Apply
Click here to Apply via the MatchAwards careers portal. Application Deadline Not specified – applications are reviewed on a rolling basis. Early applications are encouraged.
Customer Service Specialist – MatchAwards | Remote (United Kingdom) employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist – MatchAwards | Remote (United Kingdom)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MatchAwards. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when addressing customer inquiries and showcasing your problem-solving skills during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, as a Customer Service Specialist, your ability to connect with customers is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Lisa Briggs. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great way to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Specialist – MatchAwards | Remote (United Kingdom)
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled inquiries and resolved issues in the past, so share specific examples that showcase your problem-solving abilities.
Be Personable and Empathetic: Since this role is all about enhancing customer interactions, let your personality shine through! Use a friendly tone in your application and demonstrate your ability to connect with customers on an emotional level.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to match our job description. Mention specific skills and experiences that align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our careers portal. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research MatchAwards. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Specialist, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as empathetic and professional.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experience where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team culture, training opportunities, or how success is measured in the role. It shows you're engaged and eager to learn more about the position.
