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For Companies At a Glance
- Tasks: Enhance customer interactions and provide clear solutions in a dynamic environment.
- Company: Join MatchAwards, a digital platform focused on customer engagement and support.
- Benefits: Earn a competitive salary with bonuses, enjoy remote work flexibility, and receive comprehensive training.
- Why this job: Make a real impact by helping customers and collaborating with a supportive team.
- Qualifications: 1-3 years of customer service experience and excellent communication skills required.
- Other info: Diverse and inclusive workplace with growth opportunities.
The predicted salary is between 36000 - 48000 £ per year.
MatchAwards is seeking a motivated Remote Customer Service & Support Specialist to join their team. This part-time role is ideal for problem-solvers who excel at enhancing customer interactions, providing clear solutions, and delivering excellent service in a dynamic, supportive environment.
Key Job Details
- Company: MatchAwards
- Location: Remote (United Kingdom)
- Salary: $48,200 – $62,300 per year + bonus & commission
- Contract Type: Part-Time
- Application Method: Apply via MatchAwards careers portal
About the Company
MatchAwards is a digital platform focused on customer engagement and support. The company fosters a nurturing and inventive workplace, encouraging growth and collaboration across departments to deliver top-notch service.
Role Overview
As a Customer Service Representative, you’ll handle customer inquiries across multiple channels, provide product and service information, and ensure effective resolution of issues. You’ll also assist customers with account creation and highlight platform benefits.
Key Responsibilities
- Address customer inquiries via phone, email, and live chat
- Provide detailed information on products, services, and pricing
- Collaborate with colleagues across departments for quick issue resolution
- Assist customers with account creation and onboarding
- Maintain empathy and professionalism in all interactions
Required Skills and Experience
Essential
- 1–3 years of customer service or related experience
- Excellent communication skills, including clear articulation and phone manners
- Strong multitasking and organizational abilities
- Ability to work effectively in a fast-paced environment
Desirable
- Basic knowledge of cryptocurrencies (training provided)
What We Offer
- $48,200 – $62,300 annual salary (part-time basis)
- Performance bonuses and commission opportunities
- Remote work flexibility
- Supportive, team-focused culture
- Comprehensive training and growth opportunities
Equal Opportunities
MatchAwards is committed to diversity and inclusion. Applications are welcome from all backgrounds.
How to Apply
Ensure your CV highlights your customer service experience and communication skills. Applications are reviewed on a rolling basis. Early applications are encouraged.
Customer Service Representative – MatchAwards employer: School Result
Contact Detail:
School Result Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative – MatchAwards
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching MatchAwards. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, as a Customer Service Representative, your ability to connect with customers is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show that you’re enthusiastic about the role.
We think you need these skills to ace Customer Service Representative – MatchAwards
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your customer service experience and communication skills. We want to see how you’ve excelled in previous roles, so don’t hold back on those achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and why you’d be a great fit for MatchAwards. Keep it friendly and professional – we love a personal touch!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled customer issues in the past. We’re looking for those problem-solvers who can think on their feet and provide clear solutions.
Apply Through Our Website: Don’t forget to apply via the MatchAwards careers portal! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at School Result
✨Know the Company Inside Out
Before your interview, take some time to research MatchAwards. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully handled customer inquiries in the past.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved customer issues or improved a process. Be ready to discuss these examples during your interview, as it will highlight your problem-solving skills and ability to work under pressure.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about finding the right fit for both you and MatchAwards.
